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Business Profile

Apartments

Hub at Columbia

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, the dispute I am writing about today is in regards to a problem that occurred in 2020 in the prime of the pandemic Covid where the world was practically on a worldwide shutdown. It was around the end of summer I applied to the hub for off campus living for USC as I had gotten accepted to go to school there. However classes went to all online so I never even stepped foot into that apartment nor collected any keys to the apartment. I did not even know I was being charged until recently. I am only 24 years old now and having an extremely difficult time trying to find a place to live because of this. On all of my background screenings this comes up as a broken lease where I owe $11,000 however I never stepped foot on that property or received keys. I was 20 years old at the time. The original charge was $4-5,000 but has occurred to $11,000 after 4 years. I have filed a dispute for this once I found out and want to take it a step further in hopes you guys may be able to help. If there is any other information you need from me please feel free to reach out to me at : ***-***-****

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