Complaints

This profile includes complaints for Intermark Management Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Intermark Management Corporation

  808 Lady St # 8 Columbia, SC 29201-3104

• 

  Intermark Management Corporation

  110 Hampchase Circle Orangeburg, SC 29117-0001

• 

  Intermark Management Corporation

  1200 N Eden Dr Cayce, SC 29033-1964

• 

  Intermark Management Corporation

  104 Gainesborough Dr Goose Creek, SC 29445-7093

• 

  Intermark Management Corporation

  808B Lady St Columbia, SC 29201-3104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m filing a complaint against this company Inttermark management Corporation Due to this company, raising my rent twice within the 12 months which is against South Carolina law. also, this company failed to pay the money that has been owed for overpay rent. Company also failed to reach out for an agreement of this matter

  Business Response

  Date: 11/21/2024

  We appreciate the opportunity to address this matter. The concerns raised appear to involve a misunderstanding regarding rental amounts and processes under the housing voucher program.

  Rent Adjustments: The rental amounts for this resident are determined by the Columbia Housing Authority (CHA) based on the income information provided by the resident. Our company sends the total rent amount to the agency before renewal, and then any adjustments in the residnets portion of the rent during the year reflect the calculations and decisions made by CHA, not Intermark Management Corporation.  There is no law that says that we can't raise the rent.  In fact, the residents lease specifically states that rent will be increased at any time with a 30 Day Notice.  
  
  Overpayment Issue: The resident spoke with Kesha S*** in our corporate office on November 19, 2024, and we believed the matter was resolved at that time. CHA has confirmed that the December voucher will include the necessary adjustment to cover any unpaid rent, ensuring the issue is addressed promptly.

  
  Access to the Apartment: Despite multiple attempts, the resident has not allowed access to their apartment. Per the lease agreement and South Carolina law, we are required to maintain the property, which necessitates access for inspections and repairs. As a result, the locks will be changed to ensure compliance and to address safety concerns.
  We value our residents and strive to address all concerns in a timely and fair manner. If the resident has further concerns, we encourage them to reach out to our corporate office directly so we can work towards a resolution.

• Initial Complaint

  Date:09/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a apartment at indigo Town in Florence South Carolina I paid 200 deposit and then I was asked more information about taxes I gave all the information they asked for and was told I would get the apartment and even went to look at the apartment and was told I would be able to move in in a few days I received a phone stating they wanted more information they wanted an LLC form showing that my business was dissolved I've never had a business I was babysitting and I filed taxes up under self employment which doesn't require an LLC form to be filled out because it's not a business so the tax preparer typed out a statement and emailed it to them stating that I didn't have to have a LLC form and why and they still denied me the apartment I can't give them LLC form that the IRS didn't require me to do that would be fraudulent they were giving all the information and still denied me anyway for no reason at all I feel like this is discrimination because there's no reason why they should not have gave me the apartment they wanted me to give them information that I wasn't required to do by the IRS and they were told that by the tax preparer and given the information and a telephone number and they still denied me they had absolutely no reason to deny me the only reason I could come up with is because it's discrimination because they don't have a reason to deny me I can't give them something that I didn't have to do

  Business Response

  Date: 09/23/2024

  The below response was sent to Ms. ******* immediately.  

  Dear Ms.
  *******,
  Thank you for
  bringing your concerns to our attention. We take pride in ensuring that all
  applications are handled with fairness and transparency, and I would like to
  address the issues you’ve raised regarding your application for an apartment at
  Indigo Towns in Florence, South Carolina.
  

  I understand
  that you have been frustrated with the documentation requests and the outcome
  of your application process. I would like to clarify our application process
  and the steps that were taken in your case.
  Application
  Process:
  Step 1 - Preliminary Verification: Your application initially passed the preliminary
  verification step, which includes checks for credit, criminal history, and
  rental history.
  Step 2 - Compliance Review: The next step in our process is the Compliance Review,
  which involves verifying all income and asset sources as well as the
  supporting documentation to ensure eligibility for our tax credit
  apartment community. This step is critical to ensure compliance with the
  tax credit regulations that govern our community.
  Throughout the
  Compliance Review process, there were multiple instances where the
  documentation provided differed from previous submissions. Each time different
  paperwork was provided, we had to request additional or different documentation
  to complete the verification process. This is a necessary part of ensuring that
  all information is accurate and meets the regulatory requirements.  As for the Approval
  Status: You were not “approved” to move in at any point. You
  successfully passed Step 1 of the application process but were not approved in
  Step 2 due to being found over income for this community.  We apologize
  for any confusion or inconvenience caused by the documentation requests. Our
  goal is to ensure a smooth and transparent process, and we regret any
  misunderstandings.
  
  Thank you for
  your patience and understanding.

  Ms. ******* is not happy with this response so I agreed to submit the application one more time to see if the compliance department had a different determination.  At this time there has not been a determination for the 2nd time. I understand how important it is to feel treated fairly in all processes and can assure Ms. ******* and the BBB that InterMark does not discriminate.  Our compliance department operates solely based on the information provided in applications and supporting documentation. They do not have access to personal details about applicants, such as their identity or appearance, and their evaluations are based purely on the qualifications and documentation submitted for the federal Tax Credit program.

   

• Initial Complaint

  Date:08/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The leasing office at Wellington square apt in York sc had a employee that was stealing the rent money and corporate Intermark management was notified and they are evicting the tenents that the employee stole from

  Business Response

  Date: 08/21/2024

  
  Thank you for bringing this matter to our attention.
  We take such issues very seriously and want to address the concerns raised
  thoroughly.

  
  Firstly, we regret the distress this situation has
  caused. At Wellington Square Apartments, we are committed to maintaining the
  highest standards of integrity and service.
  To clarify the situation, a former employee at our
  property was indeed involved in unlawful activity, specifically the
  misappropriation of rent payments. Upon discovering the issue, we took
  immediate action by terminating the employee,  notifying the appropriate
  entities, as well as advising all affected residents to file police reports.

  
  Our property is a Section 42 tax credit community,
  and as such, all residents must meet the federal program's eligibility
  requirements. Unfortunately, compliance with these requirements is not
  influenced by the circumstances surrounding the theft. This means that even
  though the theft occurred, residents must still adhere to the program’s
  criteria. When criteria is not met, an eviction must be filed in order to show the owner is attempting to fall back into program compliance.  All residents are allowed to remain in their home as long as program compliance is met.  

  Regarding the $3,400 claim, the property never
  received this money. Since the funds were stolen by the former employee and not
  deposited with us, we are unable to reimburse the amount claimed. We understand
  that this is a challenging situation, and we encourage the affected residents
  to pursue compensation through the appropriate legal channels.

  
  We sincerely apologize for any inconvenience caused
  and are committed to working with all parties involved to resolve this matter
  as effectively as possible. Should there be any further questions or if
  additional assistance is needed, please feel free to contact us directly.

  
  Thank you for your understanding.

• Initial Complaint

  Date:02/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a month into living in this apartment complex a maintenance man entered my unit while I was sleeping and proceeded to tell me they don’t have to inform me that they will be coming into my unit let alone my bedroom. I work over night so I was asleep. No notice and it wasn’t an emergency. People constantly smoking outside.

  Business Response

  Date: 02/09/2024

  We never enter a tenant apartment without proper
  notice unless there is fire, flood, or an extreme emergency requiring immediate
  response.   The resident notified us of a leak under her sink. 
  Permission to enter was granted by the resident shown on the work order. 
  When maintenance responded to make the repair no one answered the door, which
  he knocked loudly several times then entered. Upon entering he yelled
  Maintenance loudly multiple times.  He also knocked loudly on all closed
  doors in the hallway area while making way towards the master bedroom where the
  bath sink with the leak was located.  When no response from his knock was
  made, he attempted to open the bedroom door. The tenant then met him at the
  doorway.  Maintenance apologized for startling her but informed her that
  he was responding to a request to repair a leak.  He backed up and
  informed her to let him know when she was ready for him to make the repair and
  waited for her to exit the bedroom and he then entered and completed the
  request. Copy of the work order is attached. 
  
  All smoking is addressed as we become aware of the issue.  

  Business Response

  Date: 02/09/2024

  We never enter a tenant apartment without proper
  notice unless there is fire, flood, or an extreme emergency requiring immediate
  response.   The resident notified us of a leak under her sink. 
  Permission to enter was granted by the resident shown on the work order. 
  When maintenance responded to make the repair no one answered the door, which
  he knocked loudly several times then entered. Upon entering he yelled
  Maintenance loudly multiple times.  He also knocked loudly on all closed
  doors in the hallway area while making way towards the master bedroom where the
  bath sink with the leak was located.  When no response from his knock was
  made, he attempted to open the bedroom door. The tenant then met him at the
  doorway.  Maintenance apologized for startling her but informed her that
  he was responding to a request to repair a leak.  He backed up and
  informed her to let him know when she was ready for him to make the repair and
  waited for her to exit the bedroom and he then entered and completed the
  request. Copy of the work order is attached. 
  
  All smoking is addressed as we become aware of the issue.