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Business Profile

Business Consultants

M&R Development Solutions, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Found this company working on a roof and contacted for tree removal and possibly repair or replace roof. Was communicating with Ms. Jennifer and was told that they can start with removal of tree and debris once 2800 was paid. Once money was paid the company started on a Saturday and Ms. Jennifer said that it would done by the end of that day. The company came in a personal car and was using my ladder. They didn't finish that day and didn't come back until Monday. Same thing on Monday. Tuesday they hired someone to remove parts of the debris and branches. They asked was my nephew home to help and that's when enough was enough. Talk to Ms. Jennifer and told her that they can keep the 800.00 for cutting the tree down and return the rest and now can't get in touch with them. I've called and left messages with no response. Now I can't move forward because they refuse to pay back the money owed. I would like the total amount back because I will have to hire someone to finish what they didn't do. Ms. Jennifer was in contact everyday even on weekends now no one responds.

    Business Response

    Date: 12/18/2024

    We were contacted to perform an inspection and work with the homeowner’s insurance for roof approval. The insurance had already completed their own inspection, and the homeowner signed a contract with us to handle the process. Initially, the insurance only approved partial repairs. We provided a repairability video and a detailed estimate advocating for a full replacement. We also agreed to remove the remaining tree for $2800. After most of the work was completed, the homeowner decided not to continue.

    We offered to complete the job and the insurance process we started, but the homeowner refused both. By that point, we had essentially finished the job before the homeowner requested a refund.

    Given these circumstances, there will be no refund as most of the work had already been done.

    We will also attach the original contract between the homeowner and ourselves.

    Customer Answer

    Date: 12/19/2024



    Complaint: ********



    I am rejecting this response because:

    The job wasn't almost complete because Jennifer said that it would be done in 1 day. The employees came to work using my ladder and asking for my son to help. From Saturday to Tuesday is not almost complete and then told on Tuesday that they needed to rent a tool to cut up the stump is not almost complete.

    Sincerely,



    ******* ****

    Business Response

    Date: 12/23/2024

    Thank you for your response, Our goal is to resolve this matter in a way that satisfies everyone. We have completed most of the work as agreed upon, and therefore, no refunds will be provided.

    To support our position, we are attaching pictures showing what it looked like before  and after completion of most of the work. At this point, we are offering to either complete the remaining work or leave the project as is.

    Please let us know how you would like to proceed.

     

    Best regards,

M&R Development Solutions, LLC is NOT a BBB Accredited Business.

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