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Business Profile

Carpet and Rug Cleaners

Safe-Dry Carpet Cleaning of Columbia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid to use them for in home rug cleaning & their offered service of picking up, cleaning and returning the rug via delivery. They made appointments and canceled them, never arrive when they said and didn't call to communicate. The rug I had cleaned remotely is filthy and they missed their appt to come pick it up and never called. I asked for my $89.95 back. They said their manager would call me shortly. Then they said 24-48 hours. It's been that and no one has contacted me. I want my money back.

    Business Response

    Date: 09/22/2022

    Business Response /* (1000, 5, 2022/09/06) */ Hi ***** ****. I'm really sorry to hear that you've had a negative experience with our team. We pride ourselves on providing the best possible service, and it sounds like we have missed the mark this time around. I am forwarding your feedback to our General Manager. He will be in contact with you regarding your experience in the next 24 hours so that we can make things right. Consumer Response /* (3000, 7, 2022/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) no manager has contacted me STILL

  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company took my money and failed to clean my rug. I had them pick up my rug and "clean it" back at their store or warehouse on approximately June 16, 2022. The day my rug was returned(June 20, 2022), I was painting my house and did not have them unrolled it. I unrolled it a few days later (within the 10 day window to complain about services) and my rug was not cleaned. I don't even think it was unrolled. There were things on it that I could pick up with my hand, like not even vacuumed. I get told by the company 2-3 times a manager will call me. After calling the company a 3rd or 4th time I finally get through to a higher level manager who is very apologetic and says someone will come to my house the next day to clean it at my house. The technician shows up (June 30, 2022) and doesn't have the supplies to clean my rug and tried to take it again. I refused to let him take it and was told by a manager I would receive a refund. They said they would refund me on approximately 30 June 2022. I never received a check in the mail. I called about a week ago. They said they they manager who was supposed to send me my refund no longer worked at the company and they were sending the check. It still has not arrived. The total cost was $106.50

    Business Response

    Date: 08/08/2022

    Business Response /* (1000, 6, 2022/08/02) */ Hi ********* ******. I'm really sorry to hear that you've had a negative experience with our team. We pride ourselves on providing the best possible service, and it sounds like we have missed the mark this time around. I am forwarding your feedback to our General Manager. He will be in contact with you regarding your experience in the next 24 hours so that we can make things right.

Safe-Dry Carpet Cleaning of Columbia is NOT a BBB Accredited Business.

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