Complaints

This profile includes complaints for Mr PC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mr PC

  1804 Bull St STE B Columbia, SC 29201-2553

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  Mr PC

  201 Harbison Blvd Columbia, SC 29212-2270

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  Mr PC

  163 Forum Dr Columbia, SC 29229-5700

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my galaxy s20 plus and shattered the screen. I took my phone to Mr. PC. A week later a green line appeared so I took it back since I was supposed to have a 90 day warranty. I was questioned on what I did to the phone (did I drop it repeatedly was ask during the interaction in an accusing way) there were no marks on the phone to suggest that it had been dropped. They they asked if I put it in my purse. Of course I do, that's where I keep my keys and wallet why wouldn't I keep a phone there. They told me that the phone was put under too much pressure in my bag which causes the lines on the phone. Due to user error they wouldn't fix it. Yesterday a new pink line appeared. I'd been very careful not to put pressure on it and my friend saw the line suddenly appear. I went to the Mr. PC only chat and explained the situation and asked them again to fix the problem. They told me no again but asked me to speak to someone about discounting the repair price... I don't feel I should have to pay for this again, especially since I didn't do anything wrong or anything a normal woman wouldn't do with her phone.

  Business Response

  Date: 11/06/2023

  This was our actual reply:

  “Firstly I’m sorry that you are having these issues. Samsung doesn’t make any aftermarket parts so these are 100 percent original Samsung parts. The original line was damage to the lcd. It will only continue to get worse over time unfortunately. You can ask to speak to Ali to see if we can offer you some kind of discount to refix the screen. He is usually in the office Monday through Friday after 3pm. Call the Sandhills shop during those hours to speak to Ali.”

  So we didn’t just say no. We have to see it. As this is a factory original Samsung screen we have never had issues with a part just developing lines. If a customer brought this phone to us and told us it has never been repaired before we would also say it was damaged. We have a customer rep whose job it is to handle these kinds of issues. We instructed the customer to please reach out to Ali. There is a process. We have to show the screen to our vendor and see if they will make an exception and cover the part. If they make an exception then we can get a new part. But the customer needs to at least try the step we recommended and bring it in.