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Business Profile

Crawl Space Contractors

Crawlspace Medic Columbia
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked this company out to help with the support under the house. I was quoted for sistering of joist, piers, and support beams. The support beams and piers were wonderful and helped beyond belief. Once we pulled up subfloor we realized what they did while “sistering joist”. I have reached out to the company 3 times about issues. They came back the first time and they lowered the lift on the house but I mentioned I would like the house to be “code” and essentially do what is needed. I appreciated that. I then sent an email asking for a partial refund due to the fact that when we removed our subfloor things were not done as they should have been. Mostly sistering of joist. They offered to come out all though we had to remove most of what they did due to the fact that we needed to get back into our house. They came out and looked around. I reached out a week later and was told a “higher up” sent me an email. I did let them know I had not received an email. That was this past Thursday and I still have not received anything. In my opinion and other contractors there were only 3-4 joist that were sistered. The initial complaint and request for a partial refund was Feb 13th.

    Business Response

    Date: 02/26/2025

    We have been in communication with Haley from start to finish and post-job completion.  I also spoke with Haley on the phone this morning, February 26, 2025, to get on the same page with this job.  A refund for an area we were not able to get full length joists in due to mechanical systems in place, but support was added in this area, and a check is being mailed to Haley for that amount.  She has confirmed her mailing address and a check will be sent to her and we will communicate when that is put into the mail for her.  We are on the same page about everything and our warranty process, etc. 

    Customer Answer

    Date: 02/26/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Haley J****

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