We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dry Cleaners

Michael's Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my wedding dress to the Sparkleberry site to be steamed to get the wrinkles out on Saturday, 7/8/23 & was given a receipt that it would be done Monday 7/10/23 after 5pm. I went in to pick up my dress at 5:45pm on 7/10/23 and was told by Tammy that it had not been sent out to be done. I let her know I needed it to be done & back the next day as my wedding day was Thursday, July 13, 2023. I returned Tuesday 7/11/23 to pick it up & it was done but as I was walking out I noticed a stain on the front and came back in. Tammy was so rude & unapologetic that my wedding dress was ruined. The stain was on the front of the skirt and went through every layer straight through to the back of the dress. I was in tears trying to figure out what I was going to do and she blamed every other possible person, then offered a refund & to send it back to the plant location to see if they could remove the stain. I again reiterated that my wedding day was in 2 days and that I didn't know what I was going to do for a new dress if they couldn't. On 7/12 I called the plant location & was told by one of the people in charge since the owner was away, my dress had not been sent over & if it needed to be cleaned they couldn't do it until the next day. She then had the audacity to ask me if I could wear the stained dress on my wedding day. She sent someone to get it & was supposed to call me to let me know if she could fix it. She never called & I called multiple times to be told they couldnt get it out. I told her I'd pick my dress up at my leisure since I had hours to find a wedding dress to wear & I wanted a call from the owner when he got back. He did not call. On July 24,2023 I went to finally pick it up & Tammy gave me my still stained dress, told me she couldn't refund me, wasnt there when I cried over my ruined dress & threatened to call police if I didn't leave when she refused to give owners number. I called another site to ask again for the owner to call me, he never did.

Michael's Cleaners is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.