Complaints

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• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****'s Carolina Flooring LLC completed a full shower remodel on October 12, 2021. The job was completed, and I paid Mr **** 5900.00 for the entire project. A few into the project, Mr. **** went home one night and my wife spotted a crack in one of the tiles in the shower. We immediately called Mr. **** and were blamed for "sabotaging" his work. I was taken aback but we could talk about the issues, and Mr **** explained that he would fix it. Once the project was completed, my wife and I used the shower with what we thought were no issues until August 2022, when my wife and I were getting ready for work and noticed the second-floor ceiling leaking from the area where the shower work was done. Mr **** committed to providing a 1-year warranty in which we were within one year when we contacted him about the issue. But from the text conversation, you can see that Mr **** blamed me for the issue and I did not feel safe using him to correct the issue. I contacted an additional specialist, Fair and Affordable Plumbing who inspected the area and found that the issue was in fact, faculty caulking work that had led to water leaking. Mr **** attempted to blame the builder faulted the AC line, but the specialist checked and verified that this was not the issue. I also had a mold inspection completed by Trey Manning of Environmental Mold Solutions who inspected and found that mold was growing in the contested area where the showers were leaking to the second-floor ceiling and had spread to other locations. Mr. **** contacted his liability insurance and accepted fault, but the insurance company was unwilling to remedy the mold and stated that their policy did not cover water damage. I contested them, stating that mold resulted from Mr **** bad workmanship and should be remedied. Unsuccessful, I have contacted a lawyer for legal consultation. We did an assessment (QLC Restoration) of the damages (70k estimate) submitted to the liability company with no response. All items included.

  Business Response

  Date: 05/23/2023

  Thank you Mr ***** for attempting to correct some of the untruths from your original statement. There are still some issues that are untrue in this statement such as I accepting fault for mold spores in your home. Mold spores are found in every home and building in this planet both new and old. Thank you for clarifying that you refused to allow ****’S to fix the issue with the shower. We filed a claim on your behalf and you were paid $13,687.24 for damages occurred with the shower drip. Fortunately you have an upstairs shower and a shower leak won’t go unnoticed very long. We have the report from the mold specialist and the estimated damage are far far less then you are stating here sir. You were paid for the damages 8 months ago. The mold specialist stated probable causes of the mold spores and also gave you recommendations on how to control this. I will not be responding to anymore of your rhetoric here. You will need to contact my attorney going forward. 
  

  Thank you sir.