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Business Profile

Florists Supplies

Carolyn's Flowers & Gifts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Florists Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order same day delivery of flowers. 6 hours later I have not received the flowers or an email or call back. This was a time sensitive order as the recipient will be unavailable after today. I want a full refund and an apology or at least an explanation.

    Business Response

    Date: 10/19/2023

    Good Afternoon,

    I contacted the credit card company and was informed that Ms. S****** disputed the charge and was given a full refund in the amount of $119.87.  I called the credit card company 9/16/23 and it was refunded to Ms. S****** on September 18, 2023. I called her several times in October and left messages on her voicemail asking her to return my call and she never responded.

    Thank you BBB for your concern for Ms. S******

    Sincerely
    Carolyn Kelly

Carolyn's Flowers & Gifts is NOT a BBB Accredited Business.

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