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Business Profile

Food Brokers

Chef's Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered grocery delivery from The Chef’s Store via Uber Eats. The issue is that they frequently show one price for an item quantity and then you receive the order for a significantly lesser amount for the same price. I preferred 10lbs of shrimp for $14 and received a replacement of 16oz. I confirmed with the shopper that the amount of the replacement was 10lbs but still only received 16oz. When I tried to get help Uber Eats said they would not refund or adjust the price. They gave no reason why I couldn’t get a resolution. This practice of false advertising has happened frequently with The Chef Store.

    Business Response

    Date: 07/15/2025

    Hello- we have no 10lb boxes of shrimp for $14. Also the bags are 2lb bags. These bags come in cases of 10lb however the price would be way more than $14. It’s likely there was a misunderstanding of pricing of singles and case prices in the store. 

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