Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Precision Garage Door Services was extremely frustrating, and I believe they are actively profiting from the recent hurricane and the unfortunate circumstances it caused. I called them to address a very specific issue: a broken chain pulley, which occurred after manually operating the door during the power outage caused by the storm. I explained this clearly to the scheduler, expecting them to send someone to fix exactly what I requested.
  
  When the technician arrived, instead of addressing the pulley as I asked, they performed an "inspection" and then pushed for a completely unnecessary $1,800 rebuild of the entire garage door system—springs, tracks, wheels, and all. My garage door is 10 years old, and while it might be slightly out of balance, I can open and close it manually with one finger. It does not need a total overhaul. Despite me telling them exactly what was broken and what needed fixing, they refused to replace the pulley and only gave me a sales pitch for their overpriced rebuild.
  
  To add insult to injury, they charged me $90 just to come out and do this so-called inspection, despite my explicit request to simply replace the pulley. This pulley issue is a common problem that happens when a garage door is operated manually during a power outage, especially after a storm. Instead of understanding this and providing an honest service, I firmly believe they saw an opportunity to profit off the natural disaster, upselling unnecessary work to take advantage of homeowners like me who are already dealing with the aftermath of a hurricane.
  
  It’s shocking and infuriating that a company would use a situation like this to try and price gouge customers who are already vulnerable. I urge others to think twice before using Precision Garage Door Services. They are more interested in maximizing their profit than providing a straightforward, necessary repair.

  

  Business Response

  Date: 10/02/2024

  Thank you for sharing your feedback.  We appreciate the time you spent talking with us today about your concerns.  As discussed we have refunded the service fee for your appointment.  We regret we were not able to provide service to your satisfaction.