Complaints

This profile includes complaints for Doctors Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Doctors Care

  Columbia, SC 29201-2619

• 

  Doctors Care

  8091 Rivers Ave North Charleston, SC 29406-9236

• 

  Doctors Care

  100 Jimmy Love Ln Columbia, SC 29212-3159

• 

  Doctors Care

  410 N Main St Summerville, SC 29483-6420

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  Doctors Care

  815 Highway 378 Lexington, SC 29072-8316

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Doctors Care June 12. They took a culture but the culture was not documented correctly at ***** according to my conversation with ****. By the time all of the information was received by *****, the culture was no good. The nurse refused to give me information about the culture. Please see documents attached. I have tried to take this through one of state agencies but the buck always gets past. The last agency suggested I go through you. There was negligence and I was denied my right to know about the test. I don't want anyone else to have to deal with this. When I went to ER, there was fear by the ER doctor that the infection was in the blood or my bones. Quite a number of tests were done before surgery to make sure infection had not spread. I made the decision to go to Doctors Care because my Primary Care doctor's office was closed however I did in good faith that the test would be run and if they couldn't run it timely they would send me to someone that could. I don't want this to happen to another patient.

  Business Response

  Date: 07/22/2024

  Please find our response to the above referenced complaint.  Should you need any additional information, please do not hesitate to reach out.  Thank you - Debi C****

  Customer Answer

  Date: 07/24/2024

  If you will look at the enclosures, the document from ***** is the same as I supplied. No collection date was received, unlabeled and mislabeled specs, I see that memo from Stephanie C****. She made no effort to resolve the issues if she was the one responsible. I would hope IF she isn't a nurse that she would not be given these responsibilities. If she is a nurse, I would like to have her license number. Based upon my experience with Stephanie, I believe the negligence lies with Doctors Care. My opinion is also based upon my conversation with **** at *****. Looking back at what Stephanie says, she doesn't appear to be a very truthful person. 

  Business Response

  Date: 07/26/2024

  Please find response to consumer's rejection letter.  Thank you - Debi C****

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the urgent care in North East Columbia on 3/27/24. I was charged a copay when wasn’t supposed to be due. They billed me and my insurance policy for the charges . Since they billed my insurance for the same charges, I was told I would receive a refund . It’s been about three months and I’ve contacted the business I’m constantly told I would get a refund . The refund has yet to be sent back.

  Business Response

  Date: 06/25/2024

  Reviewed the customer complaint and contacted our internal payment posting team.  Credit card refund for $88.00 completed today.  It may take 5-7 business days to post to the customer's card. 

  Thank you, 

  Jeannie

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/4/2024 I visited Drs Care on Cherry Rd in RH SC. I was previously there on 1/10/2024. I was told that I didn't have insurance thru Medicaid Molina Healthy Connections and that I would have to pay $150.00 to see the dr. I was very sick. I paid the $150. After the visit, I contacte4d Molina Medicaid Healthy Connections. I was told I did have insurance and that I should remain oil the line while they reached out to Drs Care. In the 3 way call, it was stated by Ashley at Drs Care that sometimes Drs Care and the Medicaid verification insurance system do not talk to each other-she stated she knew I had insurance and whiner this does happen the rep assisting at DRS CARE RH should verify thru Molina. Molina has since paid for the drs visit on 3/4 but I still do not have my refund of $150.00 I have called repeatedly been placed on hold for up to 32 minutes and lied to about the refund being mailed to me. They have been paid from Molina but I do not have my refund. Can you help me?

  Business Response

  Date: 04/22/2024

  Please see attached response to this complaint.  Should you need any additional information, please do not hesitate to reach out.  Thank you.

• Initial Complaint

  Date:02/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen at Doctor's Care on 10/30/23 for a bad cold. I did not request or believe I had Covid or the flu at the time of the visit. During my visit, I was asked by the attending nurse who brought me into the examination room if I wanted a Covid and Flu test done. My first question was is there an additional charge for these tests and I was told NO. When the bill was received, having already paid $88 on the day of the visit, it seemed high. When I checked the EOB for the date of service on BCBS's website it showed charges of $83.57 for a Covid test and $202.77 for a flu test were billed to them and subsequently denied by insurance as my deductible had not been met. I called their billing department and spoke to a John B**** who advised me to respond to the email he sent explaining my situation so I did, this was 12/6/23 when the initial bill was received. And then again on 12/21/23, 1/9/24 and 2/4/24. Each time I contacted Mr. ****** for a response I got "I don't see any emails from them, I'll ask again." I never got a response to my dispute from anyone despite the numerous requests for a review. I was ignored completely. Now, I'm being threatened with collections if the outstanding balance isn't paid. I had not choice but to pay the balance. I am requesting a refund in the amount of $286.34 because they completely misled me into believing that these tests were included in the office visit and not an additional charge.

  Business Response

  Date: 02/08/2024

  Dear Ms. *********,
  
  We apologize for the confusion surrounding the
  administration and costs associated with the tests that you received on your
  visit.  It is not customary for clinical staff to know or understand
  payment for services as it relates to insurance.  As an urgent care, we
  cannot know what tests a provider may order and/or need to fully assess and
  treat a patient appropriately, so there is not an opportunity for the
  non-clinical staff to discuss coverage prior to services being rendered without
  delaying care and treatment. 
  
  We did charge appropriately for the services rendered and
  the insurance company processed according to your plan guidelines.  In
  doing so, they applied all allowed amounts to your out of pocket deductible for
  the evaluation and management carried out by the provider as well as for the
  tests that were completed.  I do see that you paid your portion of the
  deductible amount of $197.20 for the office visit evaluation and management
  fee.  Thank you for that.  We have adjusted the remaining balance of
  $286.34.  Since we received zero dollars from the insurance company, we
  will not have to refund any monies to Blue Cross Blue Shield on your behalf and
  we will not cancel the charges for the testing as this would change the amount
  applied to your out of pocket deductible.
  
  We appreciate you choosing Doctors Care for your health care
  needs and for your concerns so that we can better educate staff on how to
  answer patient questions more appropriately.
  
  Thank you, 

  Jeannie C****, Sr. Director of Revenue Cycle

   

• Initial Complaint

  Date:08/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday afternoon 8/15/2022, at 5:40 pm, I visited the Doctor's Care on 1847 S.Lake Drive in Red Bank SC. Upon entering the facility there were signs on the doors indicating that masks were mandatory, at all times while inside the facility. I had on my mask due to the recent rise in new covid cases in our county but once inside I noticed a large portion of the customers did not have on masks, and this was never addressed by the staff or doctors on site. I was there to possibly have something done to help alleviate my terrible back and leg pain as current OTC medications weren't helping. The staff locked the doors at 6:20 pm saying that they were at the capacity of only being able to see three patients at a time. But they can't follow rules when it comes to protecting the health of their patients and families by requiring patrons to wear masks while in the facility. Then a nurse comes out to call for a patient but the patient was disabled and had checked in and with all the seating marked off she went outside the front door and sat in her car. The nurse called one time and someone alerted her the lady was outside and he remarks in front of a filled waiting room "I'm not going out there, her loss, next!" The whole demeanor in the facility was, that the patients were an inconvenience, as we all in the waiting room listened to endless laughing and staff telling one another up front that they were about to die for a cigarette because these patients were "testing her today"! I was rushed into one room for like two minutes, then pushed into another room, and left. I waited in pain while sports physicals were done. and listened to the staff from upfront and the nurse with an attitude laughing and talking, outside my door so I finally got up and left the facility. I can get better health care from a kindergarten class than these people gave. no one checked on people to make sure they were okay. I see that Doctor's Care seems to be all about the money and not about the care

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/19) */
  August 19, 2022
  
  
  BBB Serving Central SC & Charleston
  2442 Devine St
  Columbia, SC 29205
  
  RE: BBB CASE # ********
  
  
  We have received and reviewed the complaint, case # ********. Our findings indicate that this patient did in fact come in to our Doctors Care Red Bank location to be seen
  
  Our Center Manager, Ally (Alexandria) R***, reached out and spoke with Mr. ******* ****** on Wednesday, August 17th. She deeply apologized to this patient as this is not acceptable behavior for employees of Doctors Care. We take pride in our work and service to our patients and the communities that we serve. Ms. R*** assured Mr. ****** that she would be doing further investigation in to this matter and that corrective actions were going to be taken. Mr. ****** was also told if he ever experienced any similar experiences to please reach out to the Center Manager.
  
  Should you need any additional information, please do not hesitate to contact our office.
  
  
  Thank you,
  
  Debi C****, RN-BSN
  Clinical Quality Nurse
  UCI Medical Affiliates/Doctors Care
  **********@ucimedinc.com