Complaints

This profile includes complaints for Call Dad, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Call Dad, LLC

  Columbia, SC 29210-5948

  
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  Call Dad, LLC

  4400 Stuart Andrew Blvd Ste N Charlotte, NC 28217-1576

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:  The company is lying he did move furniture only out the way for absetos and mold removal due to the fact I was severely injured with broken ankle when I moved in a and a disabled senior, they took advantage of me and did absolutely nothing waited over 10 days to assist when mold and broken ceilings occurred, sent a man and his small child to do work and found out absetos and mold was now in the air dust of broken ceilings . Due to the length of time the incident was not resolved. I had to file a claim and my insurance went up high! To fix my home I was leaving inside a hazard condition and Matthew, CEO of Call Dad, stop answering phone calls and kept changing his number . I had no other means but to use my insurance which is now as of today cancel due to the flood Call Dad has done in my home. I am a victim of neglect and they tried to have me sign a paper stating I won't press charges of a claim I refused. .also I paid for cleaning the machine and changing filters every 5 months. I received a text my warranty was expiring and never changed or cleaned my machine until I notified them about the warranty. They came and once I asked to see the filter change The first gentleman said after he went upstairs with a filter it don't fit; because I asked to see it. He than sent after I called them what happened to the filter change Matthew, a kind gentleman came and asked me to give him a review so he can win $150 dollars shopping for food. And because he came and told me and change my filter that he was so sorry to hear what happened to me and my home he was very compassionate and I renewed my warranty because the machine is very expensive and now I am aware of every 5 months too clean and change filters. I have been in distress and overwhelmed with Call Dad and their lies to assist when it was after Matthew ******, came back from a vacation he took the day of my install HVac and the disaster happen of a flood 
  Sincerely,
  June Bhe was leaving on a 7 day cruise and did not stay too over see them install this equipment that flooded my condo for approximately over 7 days and finally someone came to look at the flood .and said I had to wait til Matt ,comes back from vacation. I was shocked left me with all this in my condition of broken ankle and other injuries. I was forced to lived on 1st floor for months.
  Finally I called Matt ****** , he said he just came back from vacation and knew nothing about a flood! But he said I'm sure I can get my boss to assist so he called another Matt Proda, Ceo of Call Dad, he states human error I give you $500 and go stay in hotel I was frustrated to be spending so much money and treated like garbage .
  
  I believe they came back 24th of May, broke threw my ceiling, mold was all in attic, found out my ceilings was 2 bedrooms needed full removal and absetos removal. And mold . Than reinstall all ceilings and cleaning up. Painting it was so hurtful too be treated after you sign and purchased

  Business Response

  Date: 05/08/2025

  Thank
  you for the opportunity to respond. We regret that Ms. ******* had a
  frustrating experience and take her concerns seriously.
  Ms.
  ******* purchased a new heat pump system from us on May 10, 2024 and the
  installation took place on May 14th. On May 19th, water
  was observed near a return grill. We returned on May 20th to correct
  ductwork. During this visit, a technician accidentally stepped through the
  ceiling. Our team returned on May 21 to temporarily cover the damage while we
  arranged for repair.
  A
  subcontracted drywall repairman was scheduled for May 23rd, but did
  not show up. Another went on May 28 to access materials but was turned away at
  the door as the homeowner had contracted Servpro. Servpro then determined that
  the home had asbestos and recommended much more work be completed than the
  initial small area where our technician stepped through the ceiling. From that
  point forward, Servpro and her insurance provider took over the situation. We
  were unable to continue repairs and were not given further access.
  We
  returned on August 13th to assess moisture that was found to be
  roof-related, and again on August 19 to assist her with moving furniture at her
  bequest.
  In
  December, she contacted us about a water heater in her attic, which was not
  related to the scope of our work. On April 23, 2025, we completed her scheduled
  maintenance, and at that time Ms. ******* renewed her maintenance plan and left
  a 5-star Google review.
  We
  took immediate steps to address the ceiling incident and offered compensation
  in good faith. Once it became an insurance claim, we could not proceed further
  without authorization. We attempted multiple follow-ups, but communication
  ceased.
  We
  remain willing to discuss any unresolved concerns.
  

  Business Response

  Date: 05/08/2025

  We would like to make a few points of clarification. The only water damage that was discovered due to the installation was a small amount of condensation on one vent which we promptly responded to. The damage we incurred from stepping through the ceiling, we tried to resolve but were unable to due to the fact that Ms. ******* involved ServPro and turned us away at the door. ServPro took over remediation-including full ceiling removal and asbestos abatement. Importantly, the source of the water damage was determined to be unrelated to the new HVAC system in July, two months after Call Dad's installation. ServPro completed all demolition and remediation work independently. Despite the fact that we were not at fault, we attempted to involve our own insurance carrier to assist her further, but our carrier also declined liability as we were not the source of the damage. Throughout this process, our team made multiple attempts to follow up. At no point did we refuse assistance for anything related to the work we completed, nor did we send an unqualified technician or child to perform repairs. We are unaware of any attempt to have her waive any rights. We understand this has been a frustrating experience for Ms. Busacco, particularly given her personal circumstances. We remain available to speak further should she wish to discuss a reasonable path forward.