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Business Profile

Hotel Reservation

Super 8 Motel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Complaints

This profile includes complaints for Super 8 Motel's headquarters and its corporate-owned locations. To view all corporate locations, see

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Super 8 Motel has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reserved and paid for the room through Expedia, When i checked in was told that I would have to pay $100 deposit for incidentals and at check out I would get my $100 deposit back. At the time of check out they refused to give me my $100 deposit back stating that I already received it prior to check out. That makes no sense. The hotel has cameras but they refused to run the cameras back to show where I received my deposit back. I tried calling corporate and they said they couldn't find my reservation after I provided them with the confirmation number.

      Business Response

      Date: 08/23/2022

      Business Response /* (1000, 11, 2022/08/15) */
      Hello Regina,

      Thank you for contacting the GM Hotline.

      I am happy to assist! In order to update the case notes, please provide the following information:

      Case number
      Property ID
      Guest Name
      Once this information is obtained, I will be in a better position to assist you.

      As a reminder, Customer Care is now live in Wyndham Communities! You can update cases directly from Communities. This way we will receive your updates immediately to better assist with resolving cases. There are also great resources to assist you in resolving guest concerns.

      If you are not able to access Wyndham Communities please reach out to OSD at X-XXX-XXX-XXXX.

      Stay safe

      *******
      General Manager Support

    Super 8 Motel is NOT a BBB Accredited Business.

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