We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Marketing Services

Access One Software, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

This profile includes complaints for Access One Software, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Access One Software, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came across this business opportunity in October 2021. It was supposed to be a Turn Key opportunity. All in all I invested 2 -$600.00 payments to talk/txt = $1200.0 and another $2400.0 for data, emails and an online receptionist to process phone calls. I was guaranteed a 60-90 day I would generate 6-7 figures. My 90 days were up in January 2022 with no profits. I have called and questioned them several times . Originally I spoke with a George who actually revealed to me that they didn't actually process any data for me in several months due to a Covid outbreak, yet I was lied to and told they were working hard on my behalf and processing data to generate income for me. They sent fraudulent documents with data they were supposedly processing for me I requested to speak with someone over the phone several times which never happened. I signed several documents months ago for a company called Telysis Partners LLC.. I was informed this company would send my commission payments from various companies that signed up under my name. . So far Nothing!! Approximately 3-4 weeks ago after several emails and complaints Alex R******* informed me that I actually had 2 payments totaling approximately $ 212.61. He swore he would mail it to me and so far I have received absolutely NOTHING!! I'm tired of the lies and deception and I would like a refund of my hard earned $3000 I invested . I'm fed up and I don't believe Anything from this company says anymore.

      Business Response

      Date: 08/24/2022

      Business Response /* (1000, 6, 2022/08/14) */ In October of 2021, we built 8 business websites, including 4 dedicated phone lines, powered by AI. On October 5, 2021, we submitted the websites and phone numbers for the client to accept or reject the business setup. Client accepted the entire business setup without revisions. Our refunds policy was outlined in the Build Sheet and acknowledged by the Client. Client accepted the business websites and phone numbers, as evidenced by a Build Sheet, DocuSign Envelope ID: ************************************ Client was advised that the business system required ongoing fees and charges. Those fees and charges were outlined in a separate document entitled IVATM Data Verification Process Campaign Notice. Client acknowledged acceptance of the outlined fees and charges, as well as our refunds policy, evidenced by DocuSign Envelope ID: ************************************ We have provided uninterrupted services to client since October of 2021. All websites Are still operational ... all phone numbers work. We have included a report of work performed, from November 2021 to March 2022, for the client as evidenced by the included Locks Report. We are due payments from the client, covering November 2921 to March 2022, and no refunds are due the client. Consumer Response /* (3000, 8, 2022/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) On Mon, 11 Jul at 10:35 AM , ****** **** <*************@gmail.com> wrote: Hello, I would like to speak directly with Mr. ****** ******* please. ****** **** On Mon, Jul 11, 2022 at 10:27 AM ****** **** <*************@gmail.com> wrote: ******, It certainly appears that you have been more than a little dishonest with me! Right now I really don't know what to believe. I don't believe you when you say you will extend service to me because apparently for quite some time you haven't processed anything on my behalf. I want to speak directly to the owner and CEO Mr. ******/Thopson. . From the website that I viewed last year in 2021 I was promised 60-90 days or less of 6-7 figure income! I still have the information in my files. If there was a Covid issue /concern and the data wasn't processed I should have been notified! I was misled into believing data had been processed which was a lie. From this standpoint you have committed FRAUD! I want to directly speak to someone else now. ****** On Mon, Jul 11, 2022 at 10:15 AM AccessOne Software <*******@accessonesoftware.freshdesk.com> wrote: Hi ******: Ignore all invoices. We will extend your service another month. We stopped processing data for you a while back because of a COVID related illness. Then we started back. But since you are not pleased with the service, we will extend service another month and then you can decide to go further after this month. ****** Payment Sent Invisible Business ****** **** <*************@gmail.com> Wed, Jul 27, 8:36 AM to AccessOne Hello, I am reaching out again to inquire if you sent the payments via mail delivery as well as to determine if I am still an agent with this business? I won't provide my ******* Account info at this time.. Thank you in advance for your time and attention in this matter. ****** 2 ****** **** Wed, Jul 27, 9:24 AM Thank you for your response. No not yet! I'm looking for it in the mail soon . ****** **** <*************@gmail.com> Fri, Aug 5, 1:41 PM (10 days ago) to AccessOne Hello, It's been a little while and so far I haven't received any payments from ******* Capital Partners. I can really use it especially now because our basement has been flooded with the recent storms here in St. Louis and we are trying to get things back in place. Has the payment been sent out to me? Of course I can certainly use the 6-7 figures that were originally promised to me but every little bit helps especially now. ****** Payment Sent Invisible Business ****** **** <*************@gmail.com> Wed, Jul 27, 8:36 AM to AccessOne Hello, I am reaching out again to inquire if you sent the payments via mail delivery as well as to determine if I am still an agent with this business? I won't provide my ******* Account info at this time.. Thank you in advance for your time and attention in this matter. ****** 2 ****** **** Wed, Jul 27, 9:24 AM Thank you for your response. No not yet! I'm looking for it in the mail soon . ****** **** <*************@gmail.com> Fri, Aug 5, 1:41 PM (10 days ago) to AccessOne Hello, It's been a little while and so far I haven't received any payments from ******* Capital Partners. I can really use it especially now because our basement has been flooded with the recent storms here in St. Louis and we are trying to get things back in place. Has the payment been sent out to me? Of course I can certainly use the 6-7 figures that were originally promised to me but every little bit helps especially now. ****** Payment Sent Invisible Business ****** **** <*************@gmail.com> Wed, Jul 27, 8:36 AM to AccessOne Hello, I am reaching out again to inquire if you sent the payments via mail delivery as well as to determine if I am still an agent with this business? I won't provide my ******* Account info at this time.. Thank you in advance for your time and attention in this matter. ****** 2 ****** **** Wed, Jul 27, 9:24 AM Thank you for your response. No not yet! I'm looking for it in the mail soon . ****** **** <*************@gmail.com> Fri, Aug 5, 1:41 PM (10 days ago) to AccessOne Hello, It's been a little while and so far I haven't received any payments from ******* Capital Partners. I can really use it especially now because our basement has been flooded with the recent storms here in St. Louis and we are trying to get things back in place. Has the payment been sent out to me? Of course I can certainly use the 6-7 figures that were originally promised to me but every little bit helps especially now. ****** On Wed, 27 Jul at 9:18 AM , AccessOne Software <*******@accessonesoftware.freshdesk.com> wrote: Hi ******: You have a vested interest in any transaction that produced a lead ... even though we are not processing data for you currently, if any past lead does indeed apply for services, that lead and the profits belong to you for up to a year. On Wed, 27 Jul at 8:36 AM , ****** **** <*************@gmail.com> wrote: Hello, I am reaching out again to inquire if you sent the payments via mail delivery as well as to determine if I am still an agent with this business? I won't provide my ******* Account info at this time.. Thank you in advance for your time and attention in this matter. ****** AccessOne Software powered by Freshdesk Support Desk XXXX:XXXXXXX ****** **** <*************@gmail.com> Aug 5, 2022, 1:41 PM (10 days ago) to AccessOne Hello, It's been a little while and so far I haven't received any payments from ******* Capital Partners. I can really use it especially now because our basement has been flooded with the recent storms here in St. Louis and we are trying to get things back in place. Has the payment been sent out to me? Of course I can certainly use the 6-7 figures that were originally promised to me but every little bit helps especially now. On Wed, 27 Jul at 9:18 AM , AccessOne Software <*******@accessonesoftware.freshdesk.com> wrote: Hi ******: You have a vested interest in any transaction that produced a lead ... even though we are not processing data for you currently, if any past lead does indeed apply for services, that lead and the profits belong to you for up to a year. On Wed, 27 Jul at 8:36 AM , ****** **** <*************@gmail.com> wrote: Hello, I am reaching out again to inquire if you sent the payments via mail delivery as well as to determine if I am still an agent with this business? I won't provide my ******* Account info at this time.. Thank you in advance for your time and attention in this matter. ****** AccessOne Software powered by Freshdesk Support Desk XXXX:XXXXXXX ****** **** <*************@gmail.com> Aug 5, 2022, 1:41 PM (10 days ago) to AccessOne Hello, It's been a little while and so far I haven't received any payments from ******* Capital Partners. I can really use it especially now because our basement has been flooded with the recent storms here in St. Louis and we are trying to get things back in place. Has the payment been sent out to me? Of course I can certainly use the 6-7 figures that were originally promised to me but every little bit helps especially now. ******

    Access One Software, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.