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Business Profile

Landscaping Clean Up

Robinson's Complete Lawn Care Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscaping Clean Up.

Complaints

This profile includes complaints for Robinson's Complete Lawn Care Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Finishing up the remaining brick work around the house
      Owner is supplying the scaffold and material for the job.
      The company hereby agree to furnish workmanship and labor, for the total amount of 8,000.00.
      nonrefundable deposit of 2,500
      On the 1st of August A payment was made 920.00
      On August 11 a payment of
      1,580.00 was pay. The remaining balance of 3000 due on the completion date of August 20,2023
      rented scaffold for two weeks no one shows up cost over 600.00 one man doing the work, promise 2nd man to help no-show. Report to me he is over his budget. We're not going to be able to keep repeating the same promise after we kept up our part of the agreement we are stressed. Work not even halfway have talk with owners about this process. Continue false promises of sending help after talking to him about one man we expect it was going to take longer! and cost more. we have given him more time, trying to work with him, so we will contact a lawyer about a breach of contract to get our money back. Hopefully we can get it done this we not able to continue renting equipment that not being used. we are tired. Refund if not complete this weekend August 26 @ 12 scaffold has to be return. Don't want to be talking about it just get it done!

      Business Response

      Date: 08/26/2023

      Dear Warren Lykes,

      I hope this message finds you well. I am writing to discuss the current status of our working relationship and express some concerns that have arisen due to recent interactions.

      Over the course of our engagement, it is important to maintain a professional and respectful working environment. Unfortunately, the behavior exhibited by a party involved has consistently fallen short of these standards. This behavior has led us to reassess our ability to continue with the project as originally agreed.

      We believe that it is in the best interest of both parties to terminate the contract. This decision has not been taken lightly, but we feel that it is necessary in order to ensure a healthy and productive working relationship.

      We understand that this news may be disappointing, and we apologize for any inconvenience this may cause. Our priority is to provide our clients with exceptional service, and we believe that this decision is in the best interest of both parties involved.

      Please let us know if you have any questions or if there are any outstanding matters that need to be resolved. We are committed to ensuring a smooth transition and are willing to discuss any potential alternatives or provide assistance where possible.

      Thank you for your understanding and cooperation in this matter.

      Best regards,

      Brandon Robinson 

      Owner

      Robinson’s Complete Landscaping 

    Robinson's Complete Lawn Care Service is NOT a BBB Accredited Business.

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