We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawyers

Clarkson & Hale, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No one answers the phone. No one not call you back. I did what was required on my behalf. They never answer to let me make the payments and want to put a judgement on me. I cannot pay a bill that no one will answer for. It is a scam to try and take peoples personal property. I have attempted since November 14th to pay on my account per our agreement that I have a signed copy of a notarized. It was due by November 15th. This is not a real Law office it is a SCAMMER and needs to be shut down.

    Business Response

    Date: 11/22/2024

    By way of background: On October 21, 2024 the customer contacted our office to set up a payment plan.  The requested payment plan terms were memorialized in appropriate documents and provided to the customer on October 23, 2024.  On November 11, 14, 2024 a letter was generated to the customer following up on the return of the aforementioned settlement documents.  Later that same day (11/14/2024) we received notice from the magistrate court that they had entered a default judgment against the customer and in favor of our client on October 15, 2024.  On November 18, 2024 we received the settlement documents from the customer.  

    On November 20, 2024 at 4:25 p.m. our office received an email from the customer indicating she had been trying to call to make a payment pursuant to the payment plan terms for number of days, but was unable to get through.  On November 20, 2024 at 4:36 p.m. I emailed the customer to let her know I was having a call center representative contact her.  Unfortunately, that email did not go through because the the customer inadvertently provided an inaccurate email address.

    Thereafter I had a call center representative contact the customer on Thu, Nov 20, 2024 at 4:38 p.m.  There was not answer and a message for a return call was left.   That email was followed up with an email by the call center representative to the email address provided by the customer.  

    The following day, Thu, Nov 21, 2024 at 3:58 p.m. another call was initiated by one of our call center representatives, but it went straight to voicemail.  Thereafter, I personally placed a call to the customer on Thu, Nov 21, 2024 at 4:14 p.m. and left a message for a return call.  The customer returned that call and left a message on Thu, Nov 21, 2024 at 4:34 p.m. indicating she worked and could not guarantee she would be able to field our calls and that she was looking to make payment on the settlement agreement.  

    So, long story short, we were playing a bit of phone/email tag.  

    Thereafter I sent an email on Thu, Nov 21, 2024 at
    4:48 to the customer at the email address she provided in her BBB complaint and provided her with multiple different payment options.  I also offered to have a call center representative contact her during her stated windows of availability if she preferred.  The customer responded later that evening by email and apologized for inadvertently providing the wrong email address in her initial email communication and indicated she would make a payment through our online portal that evening, which she did.  I sent her a confirmation of the same the following day.  I believe this misunderstanding is resolved.  

    Business Response

    Date: 11/22/2024

    By way of background: On October 21, 2024 the customer contacted our office to set up a payment plan.  The requested payment plan terms were memorialized in appropriate documents and provided to the customer on October 23, 2024.  On November 11, 14, 2024 a letter was generated to the customer following up on the return of the aforementioned settlement documents.  Later that same day (11/14/2024) we received notice from the magistrate court that they had entered a default judgment against the customer and in favor of our client on October 15, 2024.  On November 18, 2024 we received the settlement documents from the customer.  

    On November 20, 2024 at 4:25 p.m. our office received an email from the customer indicating she had been trying to call to make a payment pursuant to the payment plan terms for number of days, but was unable to get through.  On November 20, 2024 at 4:36 p.m. I emailed the customer to let her know I was having a call center representative contact her.  Unfortunately, that email did not go through because the the customer inadvertently provided an inaccurate email address.

    Thereafter I had a call center representative contact the customer on Thu, Nov 20, 2024 at 4:38 p.m.  There was not answer and a message for a return call was left.   That email was followed up with an email by the call center representative to the email address provided by the customer.  

    The following day, Thu, Nov 21, 2024 at 3:58 p.m. another call was initiated by one of our call center representatives, but it went straight to voicemail.  Thereafter, I personally placed a call to the customer on Thu, Nov 21, 2024 at 4:14 p.m. and left a message for a return call.  The customer returned that call and left a message on Thu, Nov 21, 2024 at 4:34 p.m. indicating she worked and could not guarantee she would be able to field our calls and that she was looking to make payment on the settlement agreement.  

    So, long story short, we were playing a bit of phone/email tag.  

    Thereafter I sent an email on Thu, Nov 21, 2024 at
    4:48 to the customer at the email address she provided in her BBB complaint and provided her with multiple different payment options.  I also offered to have a call center representative contact her during her stated windows of availability if she preferred.  The customer responded later that evening by email and apologized for inadvertently providing the wrong email address in her initial email communication and indicated she would make a payment through our online portal that evening, which she did.  I sent her a confirmation of the same the following day.  I believe this misunderstanding is resolved.  

Clarkson & Hale, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.