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Business Profile

Major Appliance Services

Mr. Appliance of Columbia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

This profile includes complaints for Mr. Appliance of Columbia's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr. Appliance of Columbia has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dryer overheated due to a wet blanket. Called Mr. Appliance come to do a diagnostic on the issue. Told me X and Y were wrong with it and would come back to replace those parts and dryer would work. Came out, replaced those parts, dryer did not work. That guy leaves. Other guy comes back, says the cord to the dyer was fried, wanted me to spend money on additional parts to fix along with the dryer cord. How could they do an initial "diagnostic" and not catch that they cord to the unit was fried? Seems like they didn't do a diagnostic at all and just kept wanting me to pay more money to fix the dryer. Had they told me the actual costs to fix the dryer up front, I would have bought a new one. They took advantage of me and that's wrong. I would like the money for the parts placed in the dryer that did not get it any closer to working back. I am happy to pay the initial $125 for the diagnostic, because that's all I should have paid.

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ** dryer stopped heating and I contacted Mr Appliance (ma) on 3/18/25. The owner, Quentin, came to my house on 3/19/25 and said dryer needed heating element and it was in upcoming shipment. Asked me to pay for repair up front - preferably by check. After 2 weeks, I contacted office to ask for update. Over the past week, I have been in touch with them multiple times. I get a Pat reply to text inquiries and no follow up. Phone contact doesn’t get past the secretary. I’ve asked for a refund and as with inquiries about repair, the reply states it’s been forwarded to team, urgently. But no replies. I decided to give bad review and went online and read the ones on ******** to see this is their MO. I’m far from the first with these issues. Regret just looking at stars on Google because these issues raised there too. They need to be investigated - I think they are ripping off a lot of people.

      Customer Answer

      Date: 04/16/2025

      Due to the protracted delay, I had already had dryer repaired by another provider so I just want refund. 

    Mr. Appliance of Columbia is NOT a BBB Accredited Business.

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