Complaints

This profile includes complaints for SC Guaranty Association's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SC Guaranty Association has 2 locations, listed below.

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  SC Guaranty Association

  240 Stoneridge Dr Ste 101 Columbia, SC 29210-8013

• 

  SC Guaranty Association

  PO Box 407 Columbia, SC 29202-0407

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 2/14/23, Mr. Steve ******, agreed to send me my $2500 reimbursement deductible, in an email at 9:34am. A few hours later, he said he was not going to issue the check. I have a long paper trail to support my position on this issue.

  Business Response

  Date: 02/15/2023

  This is in response to BBB complaint regarding reimbursement of $2,500 deductible for his insurance claim. He has been advised that the subrogation recovery money is going to the Florida Receiver's office, as it was the insolvent carrier who had made the payment on his claim. Therefore, the $ 2,500 deductible reimbursement will be made to the insured by the Florida Receiver's office. This has been explained fully, verbally and in writing, to the insured after Steve was informed the recovered money would be sent to the Florida Receiver's office.

  Business Response

  Date: 02/28/2023

  The SC Guaranty Association only received this claim, due to the liquidation of Mr. **** insurance carrier Southern Fidelity on 6/15/22. Steve ***** is a independent adjuster, not a employee of the SC Guaranty Association. When we received the claim from the Florida receiver, the subrogation recovery efforts were already in process and SFIC's attorney was handling pursuit of recovery from the manufacture. Steve did not know until he was told by the SFIC attorney on 2/14/23, that the money had been recovered and would be sent to the Florida receiver's office, as SFIC had made the payments to Mr. **** for his claim. He was advised same day by Steve of the above facts. Until that time, Steve was under the impression the subrogation recovery money would be sent to us for distribution.

  I am sure Mr. **** has received or will be receiving his share of the subrogation recovery money for his deductible that he is due from the Florida Receiver. The SC Guaranty Association has no legal obligation regarding his claim, per the above facts.
  

  Customer Answer

  Date: 02/28/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Kenneth ****