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Business Profile

Pest Control Services

Terminix Service, Inc

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Terminix Service, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Terminix Service, Inc has 62 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a year long contract, where supposedly, I was to have treatment done at my house monthly. When contracting, I set up automatic draft from my bank account, monthly. 1. After the 1st or 2nd treatments, the insects that were being treated for never cleared. Even had them come out between scheduled visits. Until this day, I have yet to see a difference from when before I made the initial call before starting service. 2. Set up draft in June of 2021. It continued until February of 2022, when it suddenly stopped. (Not by my request). The all of a sudden I start getting threatening letters about turning my account over to collections. 3. Since June of 2021, I have had maybe 4 scheduled visits ACTUALLY followed through with. All others, they either don't show, are hours early/late so I'm not home, all of which they never call or communicate. 4. Thursday, July 28, THEY scheduled yet another visit at 6pm. They show up at 4pm. I was on my way out of the driveway, however my husband home. Terminix guy did not even bother to get out of his truck and speak to my husband, WHO WAS OUTSIDE!! He just turned around and left! 5. The last time I can remember him actually coming, he never came to my door. He walked around outside. Never spoke to me, never came inside and sprayed, asked if there were issues, nothing! Left without anything! 6. Their emails state the following: "Here's a refresher of what we'll do during this visit: -Conduct a thorough walk-around outside, checking for pest hideaways -Set a barrier around the foundation to keep pests out -Sweep down spider webs -Walk through the inside of your home, treating any problem areas as requested -Provide recommendations to help keep pests away" Apparently this doesn't apply to me as customer. 7. What I think makes this experience the worst, is that I was told the man who is assigned to my home is the manager. My family members use Orkin and have no problems. Looks like they'll gain my business as well!

      Business Response

      Date: 08/03/2022

      Business Response /* (1000, 5, 2022/08/02) */ We apologize for this experience and are happy to refund. Multiple attempts to reach the customer been made, and we will close the account and issue the refund via mail. Consumer Response /* (2000, 7, 2022/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Communication from Terminix, via email following complaint: T: Hello, We received your BBB complaint and I wanted to reach out to you. We do not have a working phone number for you on your account info, we have sent several letters asking you to call us for corrected contact information. Please call me at XXX-XXX-XXXX so we can discuss further. Me: I find it odd that you say you don't have a working number for me, when I have attached the signed contract between your company and myself, which includes my current, and working number. sent attachment of contract T: Is that ***-***-****? That's the only number on the account. Me: That's the only number I have T: I literally just dialed that number and it says not in service. Me: No worries. It works fine when my lawyer calls. I will be speaking to him. Thanks for your time. *Note* My phone was never out of service. My call logs had no calls from his number since August 2021, which was an outbound call I had made to the office. As long as I am reimbursed in full, as stated i would be, I will be glad to accept this response and tell my lawyer the same.

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