Complaints

This profile includes complaints for The Mobile Attic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Mobile Attic

  600 E Killian Rd Columbia, SC 29229-8556

  
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  The Mobile Attic

  143 Royle Rd Ladson, SC 29456-3452

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mobile Attic delivered 2 storage containers in my backyard. My HVAC unit was hit and damage during the delivery. I filed a police report and got a quote. I've try to get it resolved with Mobile Attic but they refused to take liability and pay for the damages.

  

  Business Response

  Date: 06/06/2023

  Tell us why here...To whom it may concern:
  
  
  
  On 5/10/23 we were made aware via email of a complaint of damage to an HVAC system at a customer delivery address. The customer noted at that time they had video footage of our driver damaging their property. We requested a copy of that video footage, and was informed the video system automatically deletes recordings after 4 days.
  
  
  We interviewed the driver who delivered storage units to the customer's address on 4/25/23 and 5/1/23, both dates over 4 days prior to the initial customer complaint. He stated he did not damage the HVAC unit. He did note that there were various other medium to larger vehicles onsite for the construction project ongoing. We were also unable to find any signs that our equipment had made contact with an object. Given we the results of our internal investigation, and the lack of video footage provided, we conclude any damage to the customer's property was not made by Mobile Attic equipment.
  
  
  In addition to the results of our internal investigation, I would like to note the term and conditions of the legally binding agreement entered into between Mobile Attic and our customer Ambrose Caughman, specifically the sections noted below regarding the assumption of full responsibility for damages to property by the customer:
  
  
  7. LIMITATION OF LIABILITY. Subject to Section 6, Company and Company’s Agents shall not be responsible to Customer or to any other person for any damage or loss however caused, including, without limitation, Company and Company’s Agents active or passive acts, omissions, negligence or conversion, unless the loss or damage is directly caused by Company’s fraud, willful injury or willful violation of law. In addition, Customer hereby releases Company and Company’s Agents from any responsibility for any loss, liability, claim, expense, damage to property or injury to persons that could have been insured against. Customer expressly agrees that the carrier of any insurance obtained by Customer shall not be subrogated to any claim of Customer against Company or Company’s Agents  
  
  
  
  15. PLACEMENT OF UNIT. Customer acknowledges that Company will attempt to place the Unit on a driveway or other paved surface immediately accessible from a street fronting Customer’s Premises and represents such placement area shall have adequate size, clearance (at least 15’ in height), and structural integrity to sustain the weight and size of the Unit, delivery truck, and any other related equipment. Customer authorizes Company to: (a) drive on Customer’s lawn, non-paved area or any other area in order to place or retrieve the Unit pursuant to Customer’s instructions or due to a designated area lacking adequate size and/or clearance, or (b) drive on a paved surface. In either case above, Customer assumes full risk for all damage resulting from the delivery, placement and retrieval of the Unit, and Customer releases Company from any responsibility for such damage, including but not limited to the driveway (including asphalt and concrete) sewer / septic system, sprinkler system, trees, grass, bushes, and limbs. Any deliveries or retrievals of the Unit requiring Company to access the Unit by way of non-paved areas shall permit Company, at its option, to assess Customer a service charge, which Customer agrees to pay. Customer agrees that Unit placement on Customer’s property is at the discretion of the Company’s agents even if Customer has provided Company’s agents with placement instructions. Customer understands the direction that the door of the storage Unit is facing upon initial drop off will be the direction that said Unit will be facing upon a move or redelivery to next location.
  
  
  
  The full terms and conditions, as well as the completed rental agreement electronically signed by Ambrose Caughman is attached.
  
  
  Respectfully,

   

  Jon P****

  General Manager

  cc LS

  Customer Answer

  Date: 06/07/2023

  
  Complaint: ********
  
  I am rejecting this response because: My builder setup the storage units and I just pay for it. That's not my phone # or email address on the agreement. My phone number is 803-587-9584 and email is [email protected]. I recently updated it the end of last month with Mobile Attic. I didn't know an agreement with those terms were signed. I didn't sign it. This is my 1st time seeing the agreement.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 06/15/2023

  As noted in our previous correspondence, there has been no support or evidence for the complaint beyond the images of a damaged HVAC unit. Based on our internal investigation, it does not seem possible that Mobile Attic equipment caused the damage. Our driver noted no incident that day or in subsequent interviews, there were no markings or damages to Mobile Attic equipment that would match damages pictured, and the placement of the damages shown in the images do not match damages that would be made would Mobile Attic equipment had impacted the HVAC unit. The location was an active construction/work area with numerous vehicles moving in, out, and around the area. Without additional, clear and obvious information that would refute all of the above, we maintain it is not possible that the damages shown originated from our equipment.
  
  
  In addition to the above, we still have a signed agreement for the use of Mobile Attic storage units at 205 Miles Oak Ln. As noted in previous correspondence, sections 7 and 15 of the agreement acknowledge the liability for damages to the property are assumed by the signee. The name entered on our rental agreement and in the electronic signature were both Ambrose Caughman. If the contention is that someone fraudulently signed Ambrose's name on that legally binding document, that is an issue between Ambrose and the party accused of doing so.