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Business Profile

Prepaid Credit Cards

South Carolina Way2Go LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had had issues with this card since I got it. A couple of days ago my card was blocked for no apparent reason but they said there wasn't a block on it. Today I'm unable to withdraw any funds from my account at a ATM or buy something from a store. This is straight up stupid. I can't transfer funds or link it to cash app or PayPal and I need this issue fixed today!!!

    Customer Answer

    Date: 11/14/2022

    Okay this is stupid. I called the Way2Go customer service about a dozen times about not being able to use my card. They said I had to get a replacement. Okay. I got my replacement yesterday and I'm still not able to transfer funds to my cash app, PayPal or purchase anything online. I need this issue fixed and resolved because it's getting on my nerves and it's bad business for the consumers! Please do something to let my card be able to transfer funds!!!

  • Initial Complaint

    Date:08/31/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use the way to go card in South Carolina to receive child support. I finally received a lump sum of 7k in arrears today, 8-30-22. I used the card one time for a $400 purchase online for a violin for my daughter for school since she is in orchestra class, and now my card won't work. I know there are ATM limits for daily use, but I have never had an issue using the card online, or in person. I tried calling the customer service number and there is no option to select for this issue or to speak to an actual person. Dss website claims it has aa love chat feature on the go program site, they don't. My card is locked and I have no way to access funds or even find out what the issue is. If they locked it for a bulk purchase, that's fine, I'd rather them do that than my account be compromised. But why was I not notified? Why is there no way to speak to a person about issues? This is ridiculous. It's bad enough the money they rob you of for fees, and then you can't even talk to someone to figure out a solution. I have bills to pay and this is just ridiculous.

South Carolina Way2Go LLC is NOT a BBB Accredited Business.

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