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Business Profile

Psychiatric Services

Prism Reflections LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Lauren W.

    Date: 12/11/2024

    I am deeply disappointed with my experience at this practice. Their policies and handling of patient care show a lack of empathy and professionalism. Clients must pay in advance, with cards charged before sessions even occur, making it feel more like a business than healthcare. When I had to cancel last-minute due to illness, I was still charged the full fee, despite the circumstances. While I understand cancellation policies, this rigid approach prioritizes payment over patient care. They even suggested I join a brief session so they could bill my insurance—further proof their focus is on profits, not care.

    After posting a negative review, the owner reached out. Though I shared my concerns, she offered no apologies or solutions. We agreed I’d stop seeing the psychiatrist due to unethical behavior but continue with another therapist. However, when I tried to log into the therapy portal for my next session, I found I’d been removed from the program. I was denied a closing session with my therapist, which is unethical and harmful to mental health care, where trust and continuity are vital. They also barred me from contacting my therapist, leaving my care disrupted and me vulnerable.

    These actions show a troubling disregard for ethical standards and patient well-being. I feel compelled to report this to the licensing board and urge the practice to reassess its policies to prioritize client care.






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