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Business Profile

Remodeling

Silva's Construction & Remodeling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a contract to build a new paver path and repair an old wood walk way on 8/18/23. Deposit of $8000 pain with work to start as early as one week later. No work started and now cannot reach the contractor.

  • Initial Complaint

    Date:08/21/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 22, 2023 we paid Silva's Construction & Remodeling $3900 to get materials to start work which was half of the total of $7800 to provide the following services: Fidel Silva agreed to rewire (electrical rough-in), fix the flooring, and reframe the walls. The start date was 4/27/2023 to be completed 4/30/2023. To this day, no work has been done and we have called Fidel Silva multiple times to check on the status of work and when it was going to be completed. I was able to speak with him once and he mentioned that he was in Mexico. My wife spoke with him a few times and he stated he was still in Mexico. My wife was able to contact him on June 26 2023 and he said that he would give a refund but did not have anyone in the US that spoke good English. They made no other arrangements in trying to resolve my issue. On 7/15/2023 I request my money back so that we can get someone else to complete the work and have not received any refund as of yet.

    Customer Answer

    Date: 08/28/2023

    The business has resolved the complaint by returning the money in full with a cashier check.  No further action is needed on our end. Thank you for assisting in this matter. 

Silva's Construction & Remodeling LLC is NOT a BBB Accredited Business.

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