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Business Profile

Senior Living

Mill Creek Manor Senior Living

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Living.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is accusing me of not making rental payments, which I have the paperwork to show I did and they are threatening eviction. I have taken the paperwork to them and showed it to them and they still deny it. . Company is accusing me of not making rental payments which I have. they also have an original check which they have never deposited. There is some serious accounting errors going on here..

    Business Response

    Date: 05/15/2024

    Tenant is two and a half months behind in rent, has bounced rent payments.  We requested from ****** copies of bank statements where checks have cleared her bank, she has not provided documentation.  On 5/13/24, offered to drive Ms. ****** to the bank to assist her, ****** refused our assistance.  Met with ****** 5/15/24 to work with tenant to pay a portion of the rent monies owed, she has refused to make any attempt in paying her rent.  A 30-Day discharge notice has been issued. 

  • Initial Complaint

    Date:03/19/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently moved into Mill Creek Manor, and the advertising I was given said that housekeeping would be provided and two meals a day included in the cost of the rent. Yesterday the administrator informed us there would be no housekeeping, and the meals were limited to one per day. Basically they lied to me when I moved in. They will not reduce the rent even after these cutbacks

    Business Response

    Date: 03/26/2024

    The resident's contract is being honored as terms in the signed agreement between resident and community. 

    Customer Answer

    Date: 03/27/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********

Mill Creek Manor Senior Living is NOT a BBB Accredited Business.

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