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Business Profile

Solar Energy Products

Total Solar Eclipse, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No permit obtained at time of install of my solar job not finished battery replacement is needed and inspection is not done as well as the system is not functioning at all and during the waiting period it caused my wiring from the electric company to catch fire and had to be disconnected from my home and cost me another 650$ just to get my power back on with the electric company

  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had solar panel installed on our home Oct 2022. We never got the generator nor the gas tank. We contacted the owner/ business several times and was told it was being ordered for months and we still dont have it. We are paying for items that we don't have. No one has contacted us on resolving this issue.

    Business Response

    Date: 08/18/2023

    We are deeply sorry about the stress this may have caused. We are looking further into this to resolve this matter diligently. The internal department will be contacting you to schedule arrangements. 

    Customer Answer

    Date: 08/23/2023

    Complaint: ********



    I am rejecting this response because: 

    The company has not reached out to us in regards to this issue.



    Sincerely,

    Steven B*****

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2022, we had solar panels installed on two houses on our property. The panels were installed on the wrong side of one house. We asked them to put the panels on the correct side of the house, they did. However, the next time it rained, the roof where the panels had been originally, leaked heavily damaging the inside of the house. We have video that the holes in the roof caused the leaks per the persons they sent to fix the leaks. They had workers come "repair" the ceiling and it is the most unprofessional job. They left seams in the ceiling, dust and paint on the floors and they smoked in the house. Currently, the roof where they moved the panels is leaking. We also have leaks on the main house where the panels are installed, ruining the ceiling on that house as well. They also claim the system is running. However, our electric bill is twice as much as it has ever been. They were also supposed to remove pine trees from our property per our contract and that has yet to be done. We have been paying loan payments on a system that clearly doesn't work - whether due to it being improperly installed, faulty solar panels, because the trees haven't been removed or a combination of all. When asked for a phone number to someone who could help, both numbers we were given were never answered. It has been 6 months since installation and nothing has been resolved properly.

    Business Response

    Date: 03/07/2023

    Hi Mr M********,

    We are sorry for any frustration this may have caused. We have looked into this case several times and have determined some of the information on this complaint is inaccurate. We have knowledge of the leak in your roof being caused by your AC Unit, not our installation. Also, you have been reimbursed several times for payments before your system was turned on. We would love to resolve this matter, as we take pride in our customers and always want to uphold a positive experience. We have reached out to you and will continue to reach out to you, so we can resolve these concerns in a timely manner.

     

     

    Customer Answer

    Date: 03/08/2023

    Complaint: ********



    I am rejecting this response because:

    We have video proof from the first rainy day after the panels were removed and moved on house #2. The roofers who were sent by Total Solar were on the roof, the ground and inside the attic. The video clearly shows water leaking in from the roof. Pictures clearly show the holes in the roof where the water is getting in. Furthermore, the ceiling repair people sent in by Total Solar have stated that the leak could not possibly have caused that much damage had it been from a leaky AC drip. The only ones who said that the AC drip was the culprit are the persons who initially improperly installed/removed the solar panels. These are not qualified roofers or ceiling repair experts and have a solid reason for not wanting to be named as the cause of damage. Also, there is no convenient AC drip leak on house #1 (see pics) that also has a leak and has caused damage to the interior of the house. This has yet to be addressed by Total Solar. Weeks ago, we were told that someone would be coming out to assess the damage. No one has come out. We were reimbursed for payments made to our loan prior to the system actually being up and running. We have asked for proof that the system is working and have not received access to that information. Our electric bill is still higher than it was before the system was "working". We have texts from Total Solar confirming that pine trees will come down in order to make the system more productive. That has not happened despite the cost of that being added to the loan. We also have texts and written letters stating that we will receive a generator. We do not have one. We have called and sent text messages many, many times to Total Solar and no one has returned our calls. The statement that they have tried to contact us is false. 

    Sincerely,

    Jay M********

Total Solar Eclipse, LLC is NOT a BBB Accredited Business.

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