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Business Profile

Gas Station

Sunhouse Petroleum

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

This profile includes complaints for Sunhouse Petroleum's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sunhouse Petroleum has 2 locations, listed below.

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    • Sunhouse Petroleum

      2698 SC-90 Conway, SC 29526

    • Sunhouse Petroleum

      1270 BURCALE RD Myrtle Beach, SC 29579

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I stopped at this gas station as I usually do for gas and vapes I purchased 2 devices from the store and only walked outside to the pump to finish my transaction outside upon opening of the package I discovered neither of the devices worked so I went inside and was told that there was nothing they could do about it because I could have switched it with one that was already dead to which I replied so I've now wasted my hard earned money on something that doesn't work and was told yea tough break I will not be doing Buisness with these people again and I demand my money back from them

      Business Response

      Date: 06/03/2024

      Dear Sir/Mam,

       

      Complaint ************** style="--tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 / 0.5); --tw-ring-offset-shadow: 0 0 #****; --tw-ring-shadow: 0 0 #****; --tw-shadow: 0 0 #****; --tw-shadow-colored: 0 0 #****; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ;">
      My name is cuz and I'm the owner of sunhouse#**. I am writing this regarding ************************* complaint. My employee informed me he didn't purchase the vapes from her. There are signs in the register area and in the window that say no refund for vapes and he didn't purchase the same day. Anyway, I contacted him and got it resolved.


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