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Business Profile

Lawn Mowers

Lawn Mower Parts World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mowers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order Amazon order Husqvarna 3 Pack ********* Cast Iron Spindle GT52XLS MZ61 MZT52 MZT61 YT48DXLS. The package never arrived. It was delivered at my community mailbox and Amazon always delivered my package at the front door and takes a picture. The package would have been too large to fit in my residential mailbox. See below picture.

    Business Response

    Date: 06/06/2024

    Customer contacted us on the 10th of May stating that they did not receive there package. When you look up the tracking number 9434636106051961183325 through ****** website it shows it was delivered in or at the mailbox. We informed the customer of this and suggested that they call there post office because the post office can give a GPS location of where the packaged was scanned. Customer stated that they talked to the post office and the post office said to contact us. We have no control over when and where packages are delivered. This is why we suggested that they contact there post office.
     

    Customer Answer

    Date: 06/08/2024

     
    Complaint: 21809327

    I am rejecting this response because they are investigating it. The dimensions and the weight of the package do not match. I'm asking the company how much one of these cast iron spindles weighs.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased lawnmower parts and received defective parts

    Business Response

    Date: 07/10/2023

    all product carries a 30 day warranty from the manufacture. his order was placed on April the 17th. his warranty expired on may the 17th. today is July the 10th is almost 60 days past his warranty period. these are lawnmower deck parts that take abuse from cutting grass that's why the manufacture will not warranty them for more that 30 days. We asked for more picture other than the spindle of the blades and the rest of the deck the customer has refused more than three time to provide anything. he broke **** extortion policy and is now blocked from purchasing from us or even contacting us any more so his next threat to to contact the BBB and then file a law suite. **** and other web site plate forms do not take extortion lightly.

    most likey the custom hit something which caused the mandrel or spindle to break an ear off. 

    sincerely

    Lawmowerpartsworld

Lawn Mower Parts World is NOT a BBB Accredited Business.

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