Complaints

This profile includes complaints for Blackbaud, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Blackbaud, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Blackbaud, Inc.

  65 Fairchild St Daniel Island, SC 29492-7505

• 

  Blackbaud, Inc.

  115 2nd Ave Waltham, MA 02451-1107

• 

  YourCause

  2508 Highlander Way Carrollton, TX 75006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BLACKBAUD,INC has received thousands of dollars from me and I demand restoration. Privacy act 1974 my nonpublic personal information was transferred to BLACKBAUD,INC. without my knowledge or consent. I have just realized that I’m paying a non affiliated third party that has my private information along with security interest in property and it is being administered without my consent. Through my course of dealing I thought I was paying my sons school directly and found out it’s a non affiliated third party with no consent to have or collect on an alleged debt. I mailed a registered security #************* to BLACKBAUD,INC. Trustee over at BNY MELLON using the address found on their 10-k filing with the S.E.C. With intentions of redemption or exchanging for a new issue. I have never received any information from blackbaud in regards to my account or securities and my security entitlement thereof. After communicating with BLACKBAUD,INC. i realized I have a commercial book entry evidenced by the statement of amounts owed and as an entitlement holder with an interest in the property i demand restoration. I rescind and revoke my signature and the security interest attached that was transferred from my sons school without either receiving consent or permission to traffic my non public personal information. I would need the original application with my wet ink signature and also the payment history on the debt from BLACKBAUD,INC. showing me how you validated this alleged debt amount and through the trafficking of my non public personal information if my consent to contract with a non affiliated third party was given. Something isn’t right let’s correct it and make changes for the entitlement holder and his security entitlement. BLACKBAUD,INC. received adequate compensation for the trafficking of my securities and needs to balance the books and follow the FDCPA guidelines when verifying this alleged debt.

  Business Response

  Date: 02/27/2024

  Blackbaud has this complaint under review and will reach out directly to Complainant to resolve.

  Customer Answer

  Date: 02/28/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: no intent or consent to contract with blackbaud. The trafficking of my property without my consent violates my privacy. They received adequate compensation from the trafficking of my property without my consent and still is trying to collect on an amount that’s owed to the investor. 
  
  
  
  Sincerely,
  
  
  
  *********** *******

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about the ongoing and unjustified invoicing issues I have been facing with your ********* service, which is a product of Blackbaud, Inc. Despite my repeated attempts to cancel this service and settle all dues, I continue to receive invoices, the most recent of which arrived after a period of no communication or service utilization for over seven months. This matter has now become a significant concern for me, resembling a form of harassment.
  
  To detail the chronology of events: I have canceled the ********* service on three separate occasions, ensuring that each corresponding invoice was paid in full. The last of these cancellations was made with the clear understanding that I would no longer be using your services or be liable for further charges. Despite this, I have recently received a fourth invoice, which is both perplexing and unwarranted given my non-use of your service.
  
  I would like to emphasize that my use of the ********* system was minimal, limited to uploading contacts, and due to the complexity and user-unfriendliness of the CRM, I never utilized it for its intended purpose. This was a significant factor in my decision to discontinue the service, a decision made over three years ago.
  
  This continual billing not only causes undue stress but also raises serious questions about the billing and customer service practices at Blackbaud. I request a thorough investigation into this matter.

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Blackbaud regarding their refusal to cancel our contract and their unjust billing practices. Our nonprofit organization, ***** *************, strives to assist the poorest of the poor. Unfortunately, our experience with Blackbaud has been extremely frustrating and unhelpful. Site ID: 115595
  
  A former employee on October 11, 2022 initially engaged Blackbaud's services and paid $3924.81 without realizing that Blackbaud's offerings would not be compatible with our website and operations. Upon discovering this, we promptly requested to cancel our contract with Blackbaud and refund the amount we paid, as we were unable to utilize their services in any way. on October 03,2023 we received a second invoice in the amount of 3,074.81
  
  Blackbaud has consistently refused to cooperate and cancel our contract, insisting that an invoice is valid and should remain on our account. They have ignored our pleas for a resolution, despite our inability to use their services effectively. As a result, ***** ************* has been unjustly charged $3,074.81 and is now facing the demand for payment of another invoice.
  
  We want to emphasize that we have never benefited from Blackbaud's services. Our attempts to communicate this to Blackbaud have fallen on deaf ears. This situation is detrimental to our organization's mission, as the financial burden created by Blackbaud's actions directly impacts the aid we provide to impoverished families and children in some of the world's most destitute regions.
  
  We kindly request the BBB's intervention in this matter to ensure that justice prevails. We are seeking the following remedies:
  
  Immediate cancellation of our contract with Blackbaud, without any further charges.
  A full refund of the $3,074.81 that was charged to our account.
  A cease-and-desist order against Blackbaud from pursuing any further unjust invoices or collections against ***** *************.

• Initial Complaint

  Date:06/20/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7, 2022 MED13L, a nonprofit charity benefiting children affected with MED13L syndrome, entered into a contract with Blackbaud, Inc. (the "Contract") for Blackbaud, Inc.'s Raiser's Edge platform product (the "Product") and the JustGiving fundraising platform ("JustGiving".) To date, Blackbaud has failed to deliver the product. I have spent over 20 hours meeting with Blackbaud staff to finalize the Product and it is still not ready. The fees associated with JustGiving were buried in a link within a link and I was not aware there was an additional 5% fee. We are a small nonprofit trying to raise money to find a cure for our sick kids and cannot afford these fees. On or about April 26, 2023, I requested to terminate the Contract due to Blackbaud's deceptive practices with the fee disclosures. Despite several emails, I did not hear an official response from Blackbaud until June 8, 2023 rejecting the request with no further response. From April 26, 2023 to date Blackbaud has not done anything to deliver the Product. Pursuant to the Contract they have 30 days to cure any breach. It has been over 30 days and they have not provided the Product or any service to MED13L. They have breached their duties under the Contract and I request the Contract be terminated.

• Initial Complaint

  Date:06/20/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I represent ****** *** of Central Florida in this matter. We entered into a contractual agreement with Blackbaud, Inc. on 12/14/2020 that they would provide us with database management services (Financial Edge NXT) including some add-ons, however we believe Blackbaud, Inc. is being unfair and deceptive in their business practices.
  
  The main service (Financial Edge NXT) renews every three years,
  The first add-on (FE NXT Expense Management) renews every three years,
  The second add-on (FE NXT Learn More) renews every two years.
  
  When subscriptions are not cancelled 45 days before renewal, they automatically renew, however there is a cancellation clause in the contract allowing for subscriptions to be cancelled and credits for cancelled items to be issued for the unused portions of pre-paid cancelled items.
  
  On January 3, 2023 we reached out to Blackbaud to cancel the FE NXT Expense Management add-on. We were told that a request to cancel was submitted and we would hear back soon from someone on their team to confirm, but that communication never came.
  
  On April 14, 2023, we reached out again and opened up a case with their support team to cancel the FE NXT Expense Management add-on as well as to cancel the FE NXT Learn More subscription.
  
  At this time, we were told that they would cancel the FE NXT Expense Management add-on and it would not renew in December 2023, however they would not cancel the FE NXT Learn More subscription since it renewed in December 2022 and we didn't cancel within 45 days of the renewal date.
  
  After going back-and-forth with them, where we are right now is that they changed their mind and they will not cancel the FE NXT Expense Management add-on since they claim it's not an add-on, but an inseparable part of Financial Edge NXT, and they still will not cancel the FE NXT Learn More subcription, so we will have to pay for both again in December 2023.
  
  Again, we believe Blackbaud, Inc. is being unfair and deceptive in their business practices.

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Performing an account audit and clearing all outstanding bills occurred before my son graduated. Now I am being notified of fictious amounts due. Impossible to get anyone on the thelephone and not possible to have my PII information removed from their site even though our business has concluded. I want a call back to discuss. Company is setup not to want to talk to anybody.

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two problems with Blackbaud:
  1) A persistent charge for $102. I paid the charge once, but the charge popped up again. It was for a school trip, so I paid a second so my son would not be locked out of the trip. Both charges cleared my account. However, only after I paid the second time did the charge no longer appear.
  2) I called customer service before making the second payment. I tried the "chat," but chat is no longer an option, and email is no longer an option. The representative did not answer my questions. Instead, he answered questions I did not answer and sounded as if he were reading the answers. I asked him to stop, and he told me to listen to him. He then continued reading answers to questions I did not ask. I hung up.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Life's WORC was misled by Blackbaud salesperson, Michael P******** (*****************@blackbaud.com; 847.970.9060), regarding the software's capabilities. Life's WORC has made many attempts to contact him over the past three months to no avail. We do not have any other way to plead our case.
  
  He misrepresented the product and responded in the affirmative regarding every question asked about the software's capabilities - allocation management, reporting, etc. Life's WORC finance department staff spent many hours working on implementation tasks and training only to find that the software cannot accomplish what is needed for our organization (things that current General Ledger software that is over 20 years old does without a problem). The bells and whistles that Blackbaud advertises are worthless if it cannot achieve what we consider basic allocations and reporting needs.

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need someone to help me do the following items:
  
  Place my account on auto pay
  Ensure that physical billing statements are delivered for any charges associated with the school
  Provide resolution on the payment I made that has not been withdrawn from my bank account (and the funds are in there).
  
  I am so dissatisfied with this service. We have been going to this schools since 2015 with zero payment issues. Now every time something is due Blackbaud charges a $40 late fee. AND BELIVE ME, you have no issues communicating that.
  
  I'm going to start taking screenshots of my communications from Blackbaud, because you'll send something and then it disappears.
  
  For instance, I received a statement stating my tuition was due on 1/20/2023. Then, I receive a past due notice that we haven't paid on 12/30. I logged in and paid the full balance on 12/31/2022. It says it could take up to 5 days to post.
  
  The payment has not yet posted, I get no communication as to WHY IT DIDN"T POST. Was it submitted? What happened?
  
  Instead, I get another email with you stating it's due and if not by 1/20 we'll get another late fee.
  
  I want someone to call me to tell me what happened to the payment
  
  I resubmitted payout and I do not have confidence that this will process based on my experience. . In my experience, your company can communicate to me is that you're going to be assessing the late charge.
  
  Please call me so I can do the following things, this should not be that complicated.

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the Blackbaud bill.
  No clear information for what.
  Long hold while trying to call them, no chat help either “error message“after entering info and writing questions.
  I wanted to see a few things;
  
  What is the bill for? It just says “AP and name”…
  What subjects, how many subject, how much per subject?
  
  Also if SCRIP credits were posted for Sept, Oct, Nov?
  
  Unfortunately I spend lots of time to view the “billing detail”….scroll bars up and down and side to side do not allow to view the info.
  I tried to print the entire table, transfer to Excel, Word- no luck.
  Calling them, chat, -not a good customer service.
  
  I have been dealing with this for years (15+) they change the name from Smart Tuition, changed some screens but still no change in terms of sending a bill that reflects what is charged, just like credit cards do.
  
  The tuition statements are unacceptable and “billing detail” cannot be viewed in its entirety. Anyway it is done for accountant not a parent.