Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* **** ******************* ******, ** ***** Subj: Id/Fraud on my SSN I ************************* am writing requesting that the inquiries from 700/patriot ***** of Darlington dated listed as follows Oct 4, 2022 be deleted from my credit reports as I have no knowledge and/or did not give anyone permission to apply under my name. I have tried to contact pnc as well as reached out to every Dealership that was given to me in reference to the fraud apps that were placed electronically online under my information. Many cases my name and social have been used but the address on file is incorrect which I have not lived at in over a year and a half. Looks as if someone has been going through and applying electronically online and not at the dealerships Dealerships for an Auto purchase, I was advised to reach out to the individual dealerships like Patriot ****** ***********, ********************* *********** and Also ************************* *********** and because these apps were submitted electronically they in turn told me to contact the bank which I have and I continue to get the run around. I have also advised that in some cases supposedly nothing can be done because THERE IS NO OPEN ACCOUNTS. I myself work for a bank and do this everyday. I have enclosed a copy of my police report as mentioned I was a victim of ID/Fraud against my social and have not given anyone permission to apply in my name.My cell number is ************ if need, as well I should mention that I lost this phone in the Mountains last year in 2022 and because the phone is a corporate phone number I was not allowed to change the phone number listed. The address in which I live is my mother and fathers and has yet to be changed at the **** I also believe that the person responsible for this is my ex wife but I can not go pointing fingers without proof, she is the only person that has full access to my information. Looks as tho it only shows on the Experian Credit Report Thanks in Advance *************************

  Business Response

  Date: 04/07/2023

  Hello, 

  In response to the complaint, Patriot Chevrolet did not run credit on the above mentioned person. After review of our systems, we have determined that this was completed in an online application through our website. We can provide the documentation proving that we (Patriot Chevrolet) did not run his credit. 

   

  Thanks!

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 20 year old daughter is was looking for a vehicle online, found a **** grand ******** limited in ************** at Patriot Chevrolet, salesman ********************* contacted her and said that she can come view the vehicle 12/9/22. No photos were online. Mileage said ***** miles. **** appointment to be at the dealer by 11am on Friday, December 09, 2022. Got there, vehicles wasn't there, they said my daughter could do paperwork while waiting. We were there until almost closing before vehicle arrived, by then it's dark outside, my daughter didn't test drive the vehicle, I took it around the block, but we were so tired from driving from Georgia to ************** and waiting all day we just left with the vehicle. Next day we realized that it was not a limited **** , mileage on paperwork says ***** miles but they were actually ***** miles. ********* dealer to return but manager says he reprimanded salesperson but we are stuck with the vehicle. Not a **** limited, mileage is over **** more than was listed. Vehicle wasn't even serviced after someone drove it over **** more miles. I feel the dealership is very dishonest and will take advantage of anyone to make a sale.

  Business Response

  Date: 12/23/2022

  In response to the complaint listed above. The mother and daughter asked about the vehicle in question and our ** sent pictures to them. The Jeep in question is in fact a limited. We offered for the daughter to test drive but the mother instead test drove the vehicle that night. The mileage was misstated and the sales person was reprimanded by the ** at their next sales meeting. We gave the customer ******** more for their trade for having to wait and the mileage issue. We feel we were upfront and honest with customer and tried to remedy the situation to the best of our ability.

  Customer Answer

  Date: 12/30/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Vehicle is not a Limited, I've taken vehicle to Jeep dealerships in my area and there's a big difference between the 80th anniversary edition that they sold us and the limited. Also, price for our vehicle was done at least 5 hours before the Jeep arrived at their location and they did not adjust the trade price by $1000, it was the same that they offered when we first arrived. Reprimanding the sales person is not correcting the issue.