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Business Profile

RV Dealers

Dr.RV

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dr.Rv is the name Highland could find, we called *******************************, he charges$100. To let us know what was wrong with the refrigerator. On June 27 2023 he came out collect $100. Told us we needed a new refrigerator because the brain was gone he didn't have anything to check any connections, said he would be back in a few days. On July 14th I tried to call him, I got the dealership to call him and **** told **** he broke down on the way home from my house and had to take care of himself ***** and he didn't file anything on my camper. Now we live in the camper while building our house. So I got ahold of **** and he said he would call me back that day with all the information he did not. I got a hold of ************** from ****** he sent **** out with in 1 hour the refrigerator was running because it was a loose wire and that cost $200. Which the warranty department paid that. I want my $100. Back plus $6.00 a date for 25 days for ice to keep our food safe. That is not counting the food that went bad. Dr.RV is a scammer and I can't seem to get the receipt I have from him.

Dr.RV is NOT a BBB Accredited Business.

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