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Business Profile

Children Dentist

Ashby Park Pediatric Dentistry of River Falls

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children Dentist.

Complaints

This profile includes complaints for Ashby Park Pediatric Dentistry of River Falls's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ashby Park Pediatric Dentistry of River Falls has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received multiple incorrect bills over the two years my children were patients. Bills that were not correct have been sent to collections multiple times. I finally cleared up the bills last year (I owed no money) and now they are sending me bills again for the same services. Their billing department is either incompetent or deceptive. There is a lack of professionalism and clarity in the billing department. It is impossible to talk to anyone solely in charge of billing, leaving the receptionist to try to decipher billing issues.
      We also had issues with the office keeping appointments. Almost every appointment we had over a two year period was rescheduled due to reasons within the office (lack of water, equipment malfunction, doctors being out of town, etc...). Once we showed up for an appointment that had been rescheduled by the receptionist, only to be told that the appointment was wrong and we had to come back another day.
      Overall the business cannot do the basic tenants of operating, billing and maintaining a medical office effectively.
      I honestly don't believe they should be in business because they cannot correctly bill and file insurance or maintain consistent appointments.

    • Initial Complaint

      Date:09/15/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter started receiving services for her braces Sept 2020. This year they have rescheduled and canceled appointments with no call to reschedule and won't answer when attempting to reschedule or reach supervisors.
      It's now been a month with no interaction from them
      I received an email after 3 messages inquiring about the reschedule stating all appointments would be rescheduled within 2 weeks; that was August 25th. 2022. Still no return call or appointments.
      The service was paid for in full and in order to start service elsewhere must be paid for full service as well not to complete the job they left undone- not to mention the hardware on my daughters teeth not tended to.
      According to ******** and ****** reviews this is an ongoing and known issue
      They are still attempting to rally new clients.

    Ashby Park Pediatric Dentistry of River Falls is NOT a BBB Accredited Business.

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