We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Kendalls Greek Apparel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 2XL shirt from Kendall's Greek. They sent me a 3XL shirt. I requested that they send me another size shirt in time for me to take Sorority Photos on May 17, 2025. I did not receive a shirt nor did I receive a return label for them to receive the 3X shirt back that they sent. I have contacted them on several occasions and they responded back that they would send another shirt and a return label. It is June 2 and now that my event has passed. I am requesting a refund for the cost of the shirt, plus tax. If they want their 3X large shirt back I will return it as long as they send a return label back for it. As I mentioned I have emailed, I have called and I have sent them messages on ********* and this has still be unresolved.

    Business Response

    Date: 06/04/2025

    The order has been refunded

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase with this company and received the order on 17 Oct (***** ******). One of the items was damaged. The tri-color sweater had a hole in the pocket. I reached out to the company persistently via email and did not receive a reply. I finally made contact with a customer service representative via phone on 28 Oct. At which time I provided the order number and informed him that I wanted to swap out the tricolor sweater for an exchange, due to the damage . I also informed the representative that the damaged sweeter that i ordered was a bit tight and that I would like to receive the new exchange in a size large. I was told the new package would go out and they would send a return label for me tor ship the damaged sweater. It is now 6 November and i have not received that package. In addition, I check their return portal for the order and am now am informed that the order is past the return date and that Im am not eligible for a return or my money back. I have ordered form this company many times in the past and have not ever had a problem. However, this current situation is an unethical business practice. and I would just like to receive the what i paid for ( a sweater without a hole in it). Im not asking for my money back.

  • Initial Complaint

    Date:09/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I SENT A DRESS BACK TO BE EXCHANGED AGAIN FOR THE CORRECT SIZE AND A DIFFERENT DRESS. BUT IT WAS THE SAME AMOUNT. I SENT IT BACK IN JULY 2024 AND I STILL HAVE NOT HEARD FROM THEM. THEY DON'T ANSWER PHONE CALSS OR MESSAGES . PLEASE SEND ME MY MONEY BACK FOR THE DRESS THAT I HAVE ALREADY PAID FOR. BAD BUSINESS

Kendalls Greek Apparel is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.