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Business Profile

Orthopedic Shoes

Carolina Orthopaedic and Neurosurgical Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Complaints

This profile includes complaints for Carolina Orthopaedic and Neurosurgical Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carolina Orthopaedic and Neurosurgical Associates has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/23/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am covered under the VA Community Care for health services regarding my back and neck. The VA Community Care Center along with myself and my wife have sent the VA Authorization for care to CONA several times and they continue to bill my private insurance company ****. I have spoken to CONA's billing department several times, along with my wife, and even the VA Community Care has reached out to them each month that we get a bill (which has been for the last 6 months). Each time CONA assures us that the issue will be fixed, **** won't be billed, and we don't owe anything. However, we got a bill from them yet again on Saturday, January 21, 2023 for $42. I am tired of having to waste my time calling them and dealing with this every month with nothing being resolved. Is this how CONA treats Veterans???? I shouldn't be receiving a bill and it isn't right that they are billing **** when they don't have my permission to do so. I don't want a bad mark showing up on my credit report because their billing department can't seem to figure out how to bill the VA Community Care Network for my office visits and procedures. CONA claimed for several months that the VA authorization didn't cover both the back and neck. However, as you can see from the attachment, the authorization covers both. The VA, my wife, and myself have tried explaining this to their billing department but they want to argue with us over it.

    Carolina Orthopaedic and Neurosurgical Associates is NOT a BBB Accredited Business.

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