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Business Profile

Cooking Utensils

Le Creuset of America, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 12 Customer Reviews

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Review Details

  • Charisma O

    Date: 12/13/2022

    Horrible customer experience. I ordered a roaster for over $400 and the salt and pepper shaker. I received two tracking numbers. The salt and pepper shaker was delivered but not the roaster. I emailed LE CREUSET and told them that only 1 of the tracking numbers was delivered and the other was not showing as shipped. the representative told me that the roaster was delivered and gave me the tracking for the *** and pepper shaker. I then noticed that the tracing for the roaster was canceled. I feel scammed. I should have went inside a store instead of ordering online. I never got my over $400 roaster. All I received was horrible customer service.

  • JEAN A

    Date: 07/29/2022

    I was shopping for a brand new Dutch oven and Fryer basket. I have an old one and it was time to replace it. I spoke to a customer agent, *********************, to ensure I was getting the right size. He assured me that the fryer they had would fit the **** quart Dutch oven. I bought both items and spent $380.50, $38.50 of that was shipping. When the shipment arrived, they were wrong! The fryer basket did not fit the dutch oven. both products were for a specific purpose, only for deep frying. I called Le Creuset and I can return for a refund but they will not pay for shipping. It was their error! Now I would be out probably more than $100 if I return these items. Essentially I am paying for their error. Please refer to Order # ******** I wish I saw these complaints beforehand. They seem to be doing unfair practices with impunity.********, J

Le Creuset of America, Inc. is NOT a BBB Accredited Business.

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