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Business Profile

Ammunition

Wheaton Arms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    started about month ago I ordered 17lb tungsten rod for my glock 19 they sent wrong one I contacted them the women I messaged said she will send one right away then I messaged robby and he said he won't send anything till I send old item back after I gave them bad review on ****** he got mad and lied said he sent my item that was month ago and still not here I need refund or item back asap

    Business Response

    Date: 07/31/2023

    Customer ordered parts from us. We shipped the parts. Customer sent an email stating he received the wrong parts. We sent customer a return label. Customer refused to ship the parts back for weeks stating he would not return the parts until we shipped him a replacement. That is not our company policy. When the parts were returned after 4 weeks, they were inspected and confirmed the customer was shipped exactly what he ordered. Customer sent a letter asking for replacement parts, then called asking for a refund, then sent an email asking for replacement parts. The customer was refunded per our refund policy which I provided a link below.

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Wheaton Arms is NOT a BBB Accredited Business.

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