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Business Profile

Home Builders

Clayton Custom Builders

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I closed on our house 5/26/23. In our contract with the seller, all windows of the home needed to be treated with the exception of a couple windows in one room that needed full replacement. Within our realtor agents handling verbal communications, we agreed to keep the closing date as 5/26/23 with the understanding that the seller would pay in full all the work that needed to be done and it would be ready by our move in date of 7/1/23. The seller went with Clayton Cus*** Builders whom received full payment. The job was not fulfilled by our move in date. With a constant battle of communication failure on Adam’s end (owner or Clayton Customer Builders), we finally got him to come out on 8/2/23 with a couple others to fulfill the work that the seller of our home paid for. Not only did Adam not treat windows (as he was paid to do) but he did not properly seal the new windows he installed. Water is getting in during heavy rainfall. My husband *** sent Adam a text with a video on 1/9/24 in which he apologized and said he would follow up the next day and try to get this looked at asap. Since this date Adam has not followed up and has ignored numerous calls / texts / email. We need our windows to be properly sealed as this could lead to potential water damage.

Clayton Custom Builders is NOT a BBB Accredited Business.

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