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Business Profile

Hotels

Days Inn of Easley

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No hot water, no water pressure. Dogs barking all hours day and night, housekeeping was yelling outside our door for hours. Front desk lady was rude and refused to give corporate's number. Once I got corporate's number they gave me the run around for over a month and tried to resolve with points even after told I will not be using their services again and wanted a full refund.

    Business Response

    Date: 04/01/2025

    Hi ******* ******* had reservations for 2 nights. She checked inn on March 4. She had stayed for both the nights and wanted a free late check out on the 6th of march we had denied her request. This is the time when she threw a fit and all this started. If she had a issue with her stay she had the option to check out anytime. she had never brought up the issue with us at any time during her stay. If you go to a restaurant and order food as soon as you take the first bite you will know how the food is, if the food is no good you will reject it as soon as you take the first bite. You do not finish up your all food and then say the food was no good and will not pay for it. At this moment we feel she is just trying to enjoy a free ride.

     Thanks

    Mike

    Customer Answer

    Date: 04/01/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
     
    Regards,
    ******* *******

  • Initial Complaint

    Date:12/05/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a disabled USMC veteran and my other guest is retired Army reserve. I feel that wyndham doesn't care about it's guest and loyalty members to not hold the hotels under it's brand accountable for their actions. Due to the insulting stay at a recent visit to the Days Inn in easley and the insulting gesture of repairing the wrong doing I will be forwarding this message to the BBB, the states attorney and the media to help future guests avoid that Days inn and the wyndham brands about bad customer service. The sad thing is they never asked me what could they do to make this right. They 1st offered $25 off my bill then $25 and 2000 pts this to someone that has worked in the Hotel business and stayed in hotels for over 40 years let alone a Diamond member. At this point the only thing I would except is a full refund and 20,000 pts. I say again that if you think that is the best you can do. You apparently need the money and points more then I do. You are talking about checking a guest into an occupied room where the female guest was in bed already and you are blowing it off. I don't think wyndham is looking for a reputation where this is the norm and is acceptable but I feel that your hotel is doing just that. Sent via the ******* ****** S21 Ultra 5G, an **** 5G smartphone -------- Original message -------- From: [email protected] Date: 10/29/22 8:35 AM (GMT-05:00) To: '***********' Cc: **********wyndham.com Subject: RE: Case # ******** Re, After speaking to the Management. I can offer you $25.00 compensation plus 2000 Wyndham Rewards Points. And this is the best we can do. Let me know at you convenient time, so that I can process the refund and give you the free extra points on your account Thank You From: *********** Sent: Tuesday, October 25, 2022 7:32 PM To: ************************ *****************.com Cc: *********@wyndham.com Subject: RE: Case # ******** No offers were followed up by this hotel so outcome is they don't care about customers.

  • Initial Complaint

    Date:07/08/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payed for 4 nights and was nit able to cancel the reservation ti go somewhere else. The room was very dirty and smelled of cigarrete smoke (non-smoking rooms) bed sham had food crumbs on it. Front desk informed to clean room. When I returned to the room, same bed linning put on the bed, food inside the lamp, blood on the side of the toilet, mildew all along the soap holder in the shower, food stains on the ironing board, dirt in between the furniture. Resolution: Full refund. $25 was all they said were allowed to return to me.

    Business Response

    Date: 07/18/2022

    Hi

    The guest had reservation for 3 nights and upon check inn she had come down in a few minutes asking us to change the bedding for her. we sent housekeeping right away and the linen was changed. We use the same style linen in all our rooms so the guest may have assumed the linen was not changed. As per the guest she claims she was not allowed to check out but just to let you know her original reservation was only for 3 nights and the she came and extended for 1 more night. If she had issues she should have not extended the extra night, she has the option to check out and go somewhere else but instead she choose to extend 1 more night. Any time when a guest checks inn and the come down in a few minutes not liking the room we definitely let them check out without any charge. The guest had complaints when she was ready to check out on the 4th night she was compensated $25.00 and she was ok with that. If the guest was looking for a full refund just because the room was not as per her standard she could have checked out right away and not extend the 4th night. To us looks like she is just trying to enjoy a free ride. 

    Thanks

    Mike

    Customer Answer

    Date: 07/20/2022

    3 hotels were attempted before coming to this hotel. No other hotels in the area available for next day reservation due to july 4th holiday. I was stuck with this hotel and with this response, doubt I would have gotten my money back.

    I made a mistake on my reservation with priceline because Ineeded an additional night. Price line informed me it had to be added through the hotel. At check -in was when that additional night was added. I had no idea about the poor maintenance of the room until I had payed for it.

    The pictures provided are after the request to clean the room after I checked- in and after they came in the room on Saturday when I was gone for the day.

    I requested 1-2 nights be taken off during check-out in which sunny the front desk clerk stated it is their policy to only allow $25 credit. With this poor maintenance I would have never been ok with $25. With this horrible response and poor care I will have a full refund.

Days Inn of Easley is NOT a BBB Accredited Business.

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