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Business Profile

Landscape Contractors

Cochran Landscape Management, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/19/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called to have someone come to give a estimate /proposal for landscaping done to my property. Nick came and I agreed to go forward with the design. I needed HOA approval to continue but made a $2600.00 Deposit. and submitted it to my HOA.

    They denied the plan. Told Nick this and resubmitted the plan with changes to HOA again....again denied. Nick and I are both frustrated. Never thought they would deny me again. So told Nick go ahead with the plan I'll take the heat if any.
    He visited us and I scaled back some plant material,was approved for that by HOA....but still want the job to go forward as planned with a few added things.
    Told him not to worry about doing the job.....my responsibility not his. So here I am still waiting for our job to begin.. dates for this have come and gone. Can't talk to anyone but Nick, hard to get a hold of also. Still thinking of my $2600.00 deposit in July 2022 that they have , I have nothing not even a job date. Same old excuse of supply issues. can you help me? would like a refund....but not possible, I just want this done with, getting on 6 months, way too long.
    thanks

    Business Response

    Date: 12/19/2022

    We have already spoken with the client and have their work on schedule for completion.  The client informed our sales person that they were using this complaint as an insurance policy.  We have been informative throughout the process and cannot control weather, Holliday and material supply chain delays.  We make every effort to get to clients quickly but unfortunately cannot control some variables.  This particular client had so navigate some concerns with the HOA as well which caused delays.  

    Customer Answer

    Date: 12/21/2022

    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    *** *****

    Customer Answer

    Date: 01/03/2023

    "Thanks to the BBB  in helping get this job done and over with, it's has been resolved
    by Cochran and I'm happy with the results . no more contact with this business."

Cochran Landscape Management, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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