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Business Profile

Modular Buildings

Fieldstone Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Modular Buildings.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was told they would would install plumbing, insulation, drywall, and flooring upon receiving building. Avoided calls for almost 3 weeks. Once they came out and it installed rough in plumbing and small frame work said they are done and expected us to pay 3x what the work is worth..promises my wife all work as discussed was included but failed to put in contract..Very dishonest company.

    Business Response

    Date: 10/24/2024

    *** *** **** ***** purchased a portable shed from our lot and wanted us to partial build it our for them. ******* Portable buildings nor the ******* ever notified us that the shed had been delivered to the customer. When we did hear from *** *** **** ***** we immediately scheduled the delivery of the materials to their property and began work the next day. The attached contract plainly shows what was charged for the services listed on the contract and invoice. They agreed to the deposit, paid it and we even agreed to accept payments on the balance of over 7K dollars to help them out with their financial situation. *** ***** has been very difficult sending unkind emails and speaking to our office staff in a disrespectful manner and questioning our pricing. He does not determine what we charge for our services. However, he and his wife did agree to it. She had him on the phone several times in the office while making final decisions.  We have returned every call and message he has left. I have attached the contract which they also have a copy of as *** ***** brought it out as our employees were working. Our owner explained the contract to them several times. At no time did we ever agree to sheetrock and flooring. As of last night 10/23/24 our business owners had agreed to move on from this and send a paid in full invoice for the work completed and the deposit paid. However, after his contact with the BBB I am not sure that offer still stands. *** ***** is very difficult and rude. **** ***** was the purchaser and agreed to the contract and scope of work.

    Customer Answer

    Date: 10/24/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 


    They used misleading tactics during the sale so that we would agree to a cost for what we believed we were getting rather than over charged for what they planned on doing ..this transaction boarders on the line of predatory lending and Price Gouging. All conversations with the Business where clear and upfront as to what we expected and when unit was delivered they where notified by my wife 2 days later but chose to ignore us..even when they did come out and I spoke with the owner on the phone and expressed timing of the first part so I could have an electrician come out before he started the rest of the work he acknowledged he knew the process and would get it done. So it was clear that he had agreed to do the other work he now claiming is not part of the price..the best resolution is to take what was paid already for the minimal work done and walk away 



    Regards,



    ****** * *****

    Business Response

    Date: 10/28/2024

    While we do not agree that the ******* did not agree to there contract and still owe on this invoice we have agreed to move on and have marked it paid in full. It has also been sent to their email as well. 

    Customer Answer

    Date: 10/28/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** * *****

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 28 2023 I ordered my building did not receive the building till Feb 13 2024 still has not finished what was promised. He put in a heat air unit put it in wrong said he would be back have not hurd from him I have all text messages from the beginning of this contract. I want him to fix the unit and do what he said he would this has been going on for over a year this is my business and I can't open till he fixes what he put in wrong including hot water tank to close to electric panel. He also owes me 2800.00 fir a deck that I canceled because he was taking to long. I gave continued to text this man asking him to come out and finish the work and he has not replied. This has been going on for over a year. I would upload all the text but don't know how.

Fieldstone Solutions LLC is NOT a BBB Accredited Business.

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