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Business Profile

Party Supply Rentals

SC Party Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Supply Rentals.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 11th I paid $250.00 for what I was told was a new **** canopy and it was not new. I have been trying to contact the owner of the company and he refuses to return my calls.

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used this company for a party on June 15th. Due to a number of issues on that date, the owner of the company called the following week and said he would refund a portion of our payment (refund amount of approximately $450). The issue is not what happened on June 15th as they owned up to their mistakes and offered us a partial refund. The issue is that we have waited over two months for a refund check. I did not follow up until July 22nd. On that date, someone immediately replied stating, "I will resend in the am with a tracking number." I called this month (August) after it still had not arrived and was told by H. that she had spoken with the owner who apologized and that she would return my call with the tracking number. I never heard back. I again emailed and texted a respectful inquiry without any reply. I truly hate to file with the BBB - and as I told them have not even left a bad review - but don't know what else to do at this point. We would like the funds we were promised, and hope others can avoid the issues we have had. They have been polite throughout our communication and owned up to their mistakes from the party with the refund offer, so we cannot understand what has happened over the last two and half months. Email communication attached.

  • Initial Complaint

    Date:12/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Created an order with this party business. Order #***** on 08/18/2023. I have the confirmation email and contract. I cancelled the order well within the guideline on 09/28/2023. The event was set for 03/22/24. I cancelled within the allotted time. A person with the name on my receipt ******** charged the $86.88 deposit and was told I would get a refund in the mail. I called 3+ times and kept getting the run around. Stating it would be sent, they forgot. I sent an email to them recently demanding the refund. The owner emailed and said staff had been fired and he would send my refund out that day. (12/14/23) Again, I have this email. I followed up with the FINAL attempt yesterday 12/26/23 and informed him I demanded the refund, and I would be contacting the BBB. The owner replied their business had a fire and they lost everything. I emailed back and no response. I also can't locate record of the fire. This is not proper business handling.

    Customer Answer

    Date: 01/03/2024

    Good Morning Cindy, 

    I was not sure how to go about telling you more information. 

    The owner of the company did reach out and paid me today the money he owed. 

    What step do I take next? Since he paid.

    Thank you
    ***** 

SC Party Rentals is NOT a BBB Accredited Business.

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