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Business Profile

Garden Center

Crabtree Garden Center & Landscape Creations LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Crabtree Garden Center & Landscape Creations LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crabtree Garden Center & Landscape Creations LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 50% deposit $2300 to Crabtree on 2/3/2025 to replace SOD.
      No service were provided. Only different reasons like weather or labor issues.
      On 5/6, they agreed to refund. They said a check was mailed out on 5/7 but I have never received it. They said they would reissue it and I could pick it up with him. However, until now, I do not have the check yet. I demanded they must mail me the check on May 11. They said they will not do it until 5/21 and will text me the proof. Until now, no information. Numerous reasons to delay the refund.

    • Initial Complaint

      Date:04/08/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered rocks on Friday March 7th to be delivered on Monday March 10th around 11 am. Never received word they weren’t delivering the rocks until I called around 4pm. I was told they would deliver the next day at 10 am. Again, company was a no show. I called and asked for an update and was told they couldn’t deliver now until Friday the 14th. I explained that this was unacceptable and to please refund my money. Total was $972.00 few days later I was told refund had been processed, but the transition I was provided was not related to my payment method. Here we are a month later and still no refund.

    Crabtree Garden Center & Landscape Creations LLC is NOT a BBB Accredited Business.

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