We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sunroom Construction

Carolina Sunrooms, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 2012 contractor installed sunroom. He wrapped pressure-treated wood with aluminum. which led to galvanic corrosion. We have learned that this is a well-known issue by building contractors and Carolina Sunrooms was negligent to not have been aware. When contacted he told us he did not come to this side of town anymore. We advised we would find someone else to do repairs and would invoice him..We have contacted him via phone, email, and priority mail and received no response.
    We are seeking reimbursement for the cost of having to have this repaired. Documents include our repair invoice. Please see page three of this document as it verifies our claim.

    Business Response

    Date: 01/02/2023

    The lifetime warranty only covers the windows. I sent the complete warranty document (2 pages). The warranty period for Carolina Sunrooms, Inc. installation expired 2 years after installation. The original installation date was February 21, 2012. We are not responsible for maintenance/repairs.

    Business Response

    Date: 01/05/2023

    The installation of the aluminum coil is in conjuction with the two year warranty, from the date of installation. The warranty expired in February of 2014.

    Customer Answer

    Date: 01/05/2023



    Complaint: 18603150



    I am rejecting this response because:

    The warranty was from the company that manufactures the windows. We understand that.

    Carolina Sunrooms did an incorrect installation which I have demonstrated  with photos and a statement from another installer. I do not question the product. The installation was incorrectly done and I should be reimbursed for the cost of repair




    Sincerely,



    Richard ********

Carolina Sunrooms, Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.