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Business Profile

Brew Pub

Seminar Brewing and Restaurant

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited Seminar on 12/29/2022 (receipt ID#********. A month later, as I was clearing out my wallet, I came across the receipt and noticed that I was charged an ****************** Fee Gratuity" of $18.70. My subtotal was $93.50. Not noticing or expecting this fee for a party of 2, I tipped an additional $24, for a grand total of $148.79. I emailed Seminar on 1/26/23 and requested clarification on the automatic gratuity policy. This message was sent through the "contact us" section of the website ************************************************************* On 1/29/23, having received no reply, I emailed ******************************************************** also listed on the website, with the same question. On 2/3/23, I called Seminar, as I had received no followup via email. I spoke to ******, who explained that the gratuity policy applies to bills with a subtotal over $100. She noted that this policy is posted at the bar, though I don't recall seeing it. I explained that my bill subtotal was not $100, and she agreed to share my information with the general manager, *************************, with the understanding that he would follow up. I called again on 2/9/23, as I had not received any follow up. ****** again agreed to share this information with ******. On 2/11/23, I received an email from ****** ******************************************************* requesting the date and subtotal of the transaction. I responded to the email on 2/11/23 with the information requested. On 2/20/23, I responded again, as I had not received a reply. As of 2/25/23, I have not received a response, explanation, or offer to refund the erroneous charge.

Seminar Brewing and Restaurant is NOT a BBB Accredited Business.

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