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Business Profile

Car Buying

The Auto Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Buying.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ***** Malibu in cash, from this dealer over 1yr 6months ago. I did not pur*** with a complaint because he always reassured me that he was getting things cleared up. I still have not received a title for this vehicle. Running around back and forth to the court house to the *** to find a reason or what I am required to do to receive the title. On July 22, 2024 finally the *** says not only is the title still on hold. The title is also salvaged. The dealer did not make me aware of this status when purchasing the vehicle, apparently because of it being salvaged. He will no longer answer my calls or return them. Neither respond to my text messages. This is unfair business and for a grown man to brush his legal qualifications aside to collect money from customers makes me very disappointed towards considering any other business that isn't well known. Please help me resolve this is***. Whether it would be to *** them or if they're able to walk away with no repercussions..... terrible business man, terrible company.

  • Initial Complaint

    Date:02/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    What started off as me buying a 2011 ***** Pilot in December 2021 with approximately 118k+ miles, (per Bill of sale) with a purchase price of $7200, and finance through ***************.. The next few month I began having major repairs done every 3 weeks put me in a financial bind and nightmare that continued 9-months later. . I later found out that that the mileage was rolled back and it did not have the said miles. ** actuality, those miles accrued almost 3 years ago! So you can imagine how many miles are on this vehicle. I spoke to my finance company *************** and an investigation began. My finance company agreed after a thorough investigation was done and said that The Auto Store, owned by *********************** was issued and told to buy back the vehicle. I was in communication with *********************** whom spoke to me very suave, convincing manner, and made some promises that he was "working on it" and "getting the money up" to pay the **************** Every week he would tell me something new, something different. I would believe him. While each day, week, and month went by, I am still responsible for the vehicle car note which prior to, I made on time the payments. *********************** actually came up and picked up and took back the vehicle from my job in ************, ** Where I would commute (1 hour away) once a week and took back to his store to resale. This truck s now on his website for sale with incorrect miles again..My *************** stated that he did not return their calls, and that now the truck is moved to "Charge Off" status on my credit report. I'm unable to buy another car because my buying power has been tainted. I have been to numerous car lots attempting to buy a reliable vehicle but I cannot get approved due to this charge off on my credit because of a car that was fraudulently sold to **** have made a Dealer Claim to SC DMV also. I am seeking resolution and financial restitution and restoration of the charge on my credit report

The Auto Store is NOT a BBB Accredited Business.

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