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Business Profile

Computer Software Developers

ACS Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to change my payment schedule by disabling automatic payments for the Realm product, but have no way of doing so, as I am unable to create an account with my email address that I previously input. I have been making payments online since November of 2021, and want to disable automatic payments. When I try to create an account with my email address, the website tells me that email has already been used. When I try to reset password and see if I may have created an account, it says that there is no account with that email address. So I'm completely stuck. As there is no support for end users, I am completely unable to do anything about this.

    Business Response

    Date: 11/16/2022

    Business Response /* (1000, 8, 2022/09/01) */ ACS Technologies does not have a business relationship with Ms. *******. Our relationship is with First Baptist Church of Glendale. I contacted both Ms. ******* and the church to ask them to work this out between them. On 9/1/2022, I received a notice from our support staff that the church had indeed handled her request. Tina is correct that we do not provide support to end users of our product. That support is provided to our actual customer. We do not have the right to modify a customer's data therefore we ask any end user to communicate directly with the church. We have no record of this being attempted to be resolved before a complaint was filed with the BBB. Bottom line: As of today, this issue should be resolved.

ACS Technologies is NOT a BBB Accredited Business.

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