We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Family Practice

HopeHealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Practice.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im found this complaint because Im tired of the false advertisement when it comes to getting assistance from certain things when it comes to getting call back about important information its just a lie that Im not in agreements with. When I got to this company, they told me how I qualified for a lot of different benefits, and one of those benefits was rental assistance but lately they keep denying me. They give me the runaround when it comes to getting information then once I get that information Im still denied now. Im behind on my rent and when it comes to applying for assistance, obviously it keeps changing and is very hard to get assistance when I qualify for theyre not making it fair or easy for their clients at all, when it comes to giving people call back I never receive a call back. I just received the new case manager case manager have yet to call me when it comes to important information. They dont call at the keep calling them in order to get any answers and then I still dont get any answers because either other than that at work or they give me the runaround And how I feel about it is they do not care about my health whatsoever. I cant seem to get referred to different doctors offices have been asking to be referred to a dentist office for a very long time. I got a big hole in my mouth and still have to be referred to a dentist. Ive also asked to be referred to a real therapist or psychiatrist at yet to be referred to one of those and Ive been with Hope health since 2017 and its like it get worse every year and Im tired of it so if I dont get the results, Im looking for something to give because this is my health and my life that were talking about. And what I want is to be assisted with My Rent and to be able to be referred to different doctors offices when needs be and when theres important Information that need to be given to me I would like it to be through email or picking up the phone and giving me a call.

  • Initial Complaint

    Date:12/15/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is a matter of the way I was treated at the facility I had no transportation. I feel that the issue was not handled fairly. I was having back issues . They dismissed me from the practice they said the doctor I was supposed to see was not seeing anybody I was told lTer that was not true. From what I learned from another employee I did not want to see the practice was force to do so anyway they didn't care about what I had to say .I was not comfortable with who I was seeing I was did and treated very badly

HopeHealth is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.