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Business Profile

Monuments

Brown Memorials

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a grave marker for my father and it has the wrong marriage date on it. It says married June 18th, 1939 when it should be June 18th, 1966. I contacted them at the end of June 2024 and called many times with ***** ever returning my call. I have emailed several times as well. In November 2024, I did hear a response on how to I wanted it rectified but when I answered what I wanted done, there has been no response since. I want the stone turned over and engraved correctly and I want a picture for proof. My family spent $1000.00 on the grave marker and I am very frustrated that I have been trying to contact them for 6 months and this has not been corrected yet.

    Business Response

    Date: 01/20/2025

    Thanks for bringing this to my attention. We will get it fixed for the customer. I do not see where she has reached out since November.

    The long story is we were given the wrong marriage date and approved it twice (once on a purchase agreement and once on a proof of the memorial). I told her we would correct it in good faith but needed time to not make a special trip to that cemetery. I have it in in a trip in the next week to pick it up and get the date corrected for her free of charge. Please let me know if there is anything else you need from me. 

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