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Business Profile

Orthodontist

White Brown Smiles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started orthodontic treatment in August-October of 2018. I had an unpaid balance due to my Mother, ****** ***** whose account the name was under, being unaware of me receiving orthodontic care in her name. August of 2018 I was a minor at the tender age of 17 without any legal guardian present signing and being approved for orthodontic treatment at White-Brown Smiles Orthodontics. Once my mother found out the account was in her name she was very disappointed in me but even more disappointed in White-Brown Smiles for allowing it due to me receiving medicaid which clearly states my mother could not afford treatment. In July of 2020 I made an over the phone payment of $747 to catch up on the bill to avoid the account being sent to collections. December of 2019 the account was closed and sent to collections but was never mentioned to me or my mother until I made an appointment to get X-Rays and determine how much further treatment is needed in September of 2022. The office of White-Brown Smiles, Leslie in particular, knew I had never been notified of the account being sent to collections in 2019, accepted my payment in 2020 under an account put in my name (******* ******) without my approval. I would like my mother's credit restored, a refund of my initial paid balance to start treatment and the amount of $747 paid after the account was sent to collections. I would also like a removal free of charge.

    Business Response

    Date: 12/07/2022

    Consumer Response /* (2000, 12, 2022/11/03) */
    After the review of my file and complaints, White Brown Smiles has agreed to grant all wishes of mine.

White Brown Smiles is NOT a BBB Accredited Business.

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