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Business Profile

Recreation Center

Sky Zone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently the DEFY trampoline park changed over to a Sky Zone trampoline park. When the change occurred my membership information was supposed to switch over and all I had to do was re-sign the waiver for myself and my son. I did that and will include emails to show that.We no longer want to play there because it's too crowded. To save the money, I tried to cancel my membership on their website, but was unable to do that because when I signed in with my information (e-mail and phone number) the information showed that my membership had been cancelled in August of 2023 (I will include a screen shot of this). I then checked my payment information to see if I could just get rid of that because I had been charged in June so I knew I had some membership there. When I went to that web page it showed that I have no payment information, but for some reason am being charged (I will include a screenshot of this). My next attempt was to try my only other email address and that showed that there was no account under that address (I will include a screenshot of this).After failing on the internet I went to the Sky Zone location to cancel my membership. When I was there I was told that I had to cancel my membership on their website. I explained the situation and they looked up my account and it showed the account was active even though the website says it's not. It was not the account I was seeing on their website when I signed in at home. I was given a text number and told to text for help or email for help. Their offices are closed (will include screen shot). Then they gave me a card that would show me how to cancel my membership, but the card does not show how to do this. The problem is still that when I sign in the incorrect account is showing up and showing that my account has already been cancelled. I want my money back that I was charged on July 25th and for membership to be cancelled. For some reason the charge still shows up as Defy.

Sky Zone is NOT a BBB Accredited Business.

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